Surgery Scheduler (Mercy Urology)

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

UPMC Mercy Health Center in Pittsburgh is seeking a full-time Surgery Scheduler to coordinate and schedule patients for both inpatient and outpatient procedures. The role supports the department by liaising with surgeons, hospital staff and patients to ensure smooth pre-authorization and timely admissions.

You will manage scheduling, pre- and post-operative instructions, and billing logistics, while maintaining accurate records in EPIC and communicating clearly with care teams.

Qualifications

• Customer service background and ability to multi-task.
• Excellent organizational skills and knowledge of health care terminology.
• Willingness to work a Monday–Friday daylight schedule (7:30am–4pm) and adapt to clinic needs.

Responsibilities

• Coordinate and schedule patients for surgical procedures.
• Assist the surgeon and administrator in operations.
• Coordinate cases and obtain hospital admissions approvals.
• Handle pre- and post-operative instructions and education.

Skills

Customer service

Multi-tasking

Organizational skills

Healthcare terminology

Tools

EPIC

Job description

UPMC Department of Urology is hiring a full-time Surgery Scheduler to join their team at Mercy Hospital. This is a Monday through Friday daylight position with primary hours being 7:30am to 4pm. Hours may vary slightly due to clinic and operational needs. We are looking for someone with a customer service background, can multi-task, posesses organizational skills, and has general knowledge of health care terminology.
This role offers a career ladder for advancement and promotional opportunity!

Purpose

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities

• Work directly with department to troubleshoot procedural and operations issues.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
• Ensure that informed consents are signed.
• Provide patients with pre and postoperative instruction according to service specific guidelines.
• Coordinate patient education seminars and schedules physicians accordingly.
• Collect data for research study.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral prior to the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.