Surgery Scheduler

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 42,000 - 48,000; Full time

Job summary

UPMC Mercy is seeking a dedicated Surgery Scheduler to support the surgical services team. This full-time daylight role focuses on coordinating procedures and maintaining smooth daily operations through timely scheduling and proactive communication. Prior scheduling experience is preferred, with occasional weekend coverage as needed.

The position emphasizes organization and attention to detail in ensuring accurate patient scheduling and adherence to service guidelines.

Qualifications

• Previous scheduling experience preferred.
• Organized and detail-oriented candidates encouraged to apply.

Responsibilities

• Coordinate and schedule patients for in-patient and outpatient surgical procedures.
• Work directly with department to troubleshoot procedural and operations issues.
• Coordinate cases and communicate with hospital personnel to obtain approvals for admissions.
• Discuss and coordinate financial arrangements prior to surgery including pre-payments.
• Ensure informed consents are signed and provide pre/postoperative instructions.
• Coordinate and track patient education seminars and schedules with physicians.

Skills

Scheduling

Organized

Detail-oriented

Job description

UPMC Mercy is hiring a full-time Surgery Scheduler to support our surgical services team! In this role, you’ll help coordinate surgical procedures and keep daily operations running smoothly through timely, accurate scheduling and communication. This is a daylight position with no holiday, travel, or on-call requirements, with occasional weekend coverage as needed. Previous scheduling experience is preferred. If you’re organized, detail-oriented, and enjoy being an important part of the patient care process, we’d love to hear from you!

Purpose

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities

• Work directly with department to troubleshoot procedural and operations issues.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
• Ensure that informed consents are signed.
• Provide patients with pre and postoperative instruction according to service specific guidelines.
• Coordinate patient education seminars and schedules physicians accordingly.
• Collect data for research study.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral prior to the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.