Surgery Scheduler

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

UPMC Mercy is seeking a full-time Surgery Scheduler to support our surgical services team. The role focuses on coordinating surgical procedures and keeping daily operations running smoothly through timely scheduling and clear communication.

This daylight position has no holiday, travel, or on-call requirements, with occasional weekend coverage as needed. Previous scheduling experience is preferred and being organized and detail-oriented helps ensure high-quality patient care.

Qualifications

• Previous scheduling experience is preferred.
• Daylight position with no holiday, travel, or on-call requirements.
• Organized and detail-oriented team player in patient care process.

Responsibilities

• Work with department to troubleshoot procedural and operations issues.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare admissions reservations with demographics and insurance details to hospitals.
• Coordinate cases and obtain hospital admission approvals.
• Discuss and coordinate financial arrangements prior to surgery, including pre-payments.
• Ensure informed consents are signed.
• Provide pre- and postoperative instructions per service guidelines.
• Coordinate patient education seminars and schedule physicians accordingly.
• Collect data for research studies.
• Schedule pre-screening exams, diagnostic tests, postoperative appointments, and cases.
• Ensure billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification/referral prior to the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer inquiries regarding surgery and provide educational materials.

Skills

Scheduling

Communication

Detail-oriented

Patient coordination

Tools

EPIC

Job description

UPMC Mercy is hiring a full-time Surgery Scheduler to support our surgical services team! In this role, you’ll help coordinate surgical procedures and keep daily operations running smoothly through timely, accurate scheduling and communication. This is a daylight position with no holiday, travel, or on-call requirements, with occasional weekend coverage as needed. Previous scheduling experience is preferred. If you’re organized, detail-oriented, and enjoy being an important part of the patient care process, we’d love to hear from you!

Purpose

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities

• Work directly with department to troubleshoot procedural and operations issues.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
• Ensure that informed consents are signed.
• Provide patients with pre and postoperative instruction according to service specific guidelines.
• Coordinate patient education seminars and schedules physicians accordingly.
• Collect data for research study.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral prior to the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.