Surgery Scheduler 2 - Hybrid

University of Miami; Miami (FL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

University of Miami Health System in Miami is seeking a Surgery Scheduler 2 to act as a liaison between patients, staff and physicians, coordinating surgical and diagnostic procedures.

The role requires scheduling expertise, pre-authorization coordination, and collaboration within a hybrid work environment in South Florida. Strong communication and organizational skills are essential to ensure accurate and timely scheduling and billing documentation.

Qualifications

• High School diploma or equivalent required.
• Minimum 3 years of relevant experience required.
• Proficient in written and verbal communication; able to handle confidential information with discretion.

Responsibilities

• Obtain pre-authorizations for procedures as required by insurers.
• Oversee and distribute surgical and diagnostic schedules to physicians and departments.
• Coordinate with patients, families, staff and providers to schedule surgeries and pre-op testing.
• Coordinate with hospitals and vendors for special cases.
• Maintain up-to-date scheduling tools and assist in issue resolution.
• Ensure documentation supports accurate billing for procedures.

Skills

Communication

Attention to detail

Discretion

Independent work

Collaboration

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The Department of Neurological Surgery is currently seeking a full-time Surgery Scheduler 2 to work hybrid in Miami.The Surgery Scheduler 2 acts as liaison between patients, professional staff, and physicians by scheduling and coordinating all necessary functions for surgical and diagnostic procedures. Further, the Surgery Scheduler 2 acts as source of knowledge for scheduling staff and oversees their functions to ensure accurately and timely scheduling practices.

CORE JOB FUNCTIONS

• Obtains pre-authorizations for procedures as required by insurance companies.
• Oversees, produces, and distributes all surgical and procedural schedules to physicians and departments.
• Collaborates with patients, families, staff, and providers within the office and the greater community to schedule surgeries, pre-op physicals, and testing.
• Coordinates with hospitals and vendors for special cases or circumstances.
• Identifies ways to streamline surgical scheduling process and provides suggestions to managing staff.
• Ensures that electronic systems and scheduling tools are up-to-date and operating smoothly, and immediately contacts appropriate personnel to resolve any issues.
• Ensures documentation is complete to support accurate billing of surgical procedures.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

DEPARTMENT SPECIFIC JOB FUNCTIONS

• Post Procedure into JMH Miracle System and/or UMH system. All consents with date of surgery should be posted in corresponding hospital in a timely manner.
• Schedule PAT appointment 3 to 4 days prior to surgery if pre-testing at JMH/UPAC.
• Give surgical package to Authorization Coordinator to obtain necessary authorizations.
• Check request list daily to ensure that all cases are cleared and dropped into the corresponding OR.
• Ensure signed consent and all necessary documentation if faxed to MMF/UPAC and sent to OR front desk.
• Confirm with Faculty surgical case order prior surgery date.
• Ensures that essential medical records for surgery are scanned into UChart (EPIC) prior to surgical date or shortly thereafter.
• Follow-up with patient and/or PCP for medical clearance.
• Help coordinate and facilitate pre-op clearance for patient with their PCP.
• Fax pre-op orders to PCP and follow-up with PCP office for results.
• Compile all required documentation to confirm medical clearance and have package signed off by RN/ARNP.
• Attend clinic with physician to facility scheduling patient for surgeries, if applicable.
• Coordinates direct admission with JMH/UMH.
• Leaves a detailed pending list for scheduled time off.
• Update surgeon's outlook and paper surgical calendar.
• Coordinates outpatient appointment visits, which include but are not limited to:Scheduling post-op clinic visits and scheduling diagnostic testing accordingly.
• Maintain physician's clinical daily schedule.
• Complete mini registrations in UChart as needed, transfer patients to central registration office.
• Maintain constant communication with patient throughout the process of upcoming surgery and document in UCHART.
• Confirm with patient insurance status with the University.
• Advise patient if their insurance requires authorization.
• Single case negotiation on all non-contracted insurance, if applicable.
• Confirmed that all insurance is verified and require authorization is on file.
• Call and confirm appointments the business day prior to clinic.
• Verify all insurance and obtain authorization when require for all appointments schedule within 72hours prior appointment date.
• Ensure all documentation pertaining to surgery (i.e. Clearances, labs, EKGs, etc.) are scanned into UChart prior to the patient's first post-op visit.
• Provide coverage for absent co-workers as assigned by administrationThis list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Education:High School diploma or equivalent required
• Experience:Minimum 3 years of relevant experience required
• Knowledge, Skills and Abilities:Ability to communicate effectively in both oral and written form.
• Knowledge, Skills and Abilities:Skill in completing assignments accurately and with attention to detail.
• Knowledge, Skills and Abilities:Ability to process and handle confidential information with discretion.
• Knowledge, Skills and Abilities:Ability to work independently and/or in a collaborative environment.
• Knowledge, Skills and Abilities:Proficiency in computer software (i.e. Microsoft Office).

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:Full timeEmployee Type:Staff