Surgery Scheduler

Priority Dispatch Corp.; Stillwater (MN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Employer paid life and accidental dis'

401(k) plan

PTO accrual

Free annual eye exams

HSA

Flex spending accounts

Employee discounts

Job summary

Associated Eye Care is seeking a Surgery Counselor to guide patients through elective refractive procedures and LASIK considerations. You will explain options, outline pre-, peri-, and post-operative steps, and coordinate scheduling and payments.

Responsibilities include counseling on benefits, arranging surgeries, collecting documents and payments, and providing emotional support while adapting to various locations and hours. Prior ophthalmic or scheduling experience is preferred.

Qualifications

• One year ophthalmic/optometric experience preferred.
• One year scheduling experience preferred.
• Customer service experience preferred.

Responsibilities

• Counsel patients on elective surgery benefits and options.
• Schedule surgeries and post-op appointments.
• Collect and relay payments and related documents.
• Provide emotional support to patients and families.
• Participate in department meetings and training.

Skills

Patient counseling

Scheduling

Payment collection

Emotional support

Communication skills

Education

High School Diploma

Associate degree in Medical Administration

Tools

Practice management software

Job description

Position SummaryThis position entails counseling patients who are candidates for surgery of a refractive nature as well as achieving optimal usage of the Ambulatory Surgery Center & other resources. Surgery counselors make all necessary arrangements for patients as they pertain to the surgical procedure recommended by the surgeon. This position will provide options, describe the pre-, peri-, and post-operative course, discuss and collect relevant payment, schedule pre- and post -operative examinations, follow up with the unscheduled patients and assist patients where necessary throughout the surgical process.Expected compensation between $21.99 - $26.39/hour. Compensation will be determined based on relevant experience and skills.Surgery Counselor Essential FunctionsCounsels’ surgery patients on the benefits of elective surgery, using tools and techniques to educate and overcome objectionsAssist patients with surgical arrangements: schedule surgery and post-op appointments, distribute & collect all related documents and payment, as well as relay all surgery related instructionsEnsures all payments relevant to the surgery are collected prior to surgeryUtilizes practice management for patient scheduling, tracking and follow-upOffer emotional support and address patient concerns or anxieties related to surgery, recovery, and outcomes.Stay updated on the Advanced Lens Technology that AEC offers their patients for cataract surgerySchedules patients calling for LASIK evaluations and LASIK proceduresRespond promptly to patient phone calls, answering questions about procedures, preparation, and recoveryEnsures that daily deposits and designated paperwork are sent to the Business Office each day and that information is complete and accurateOther Essential FunctionsMust be willing and able to work a variety of hours and work in the various locations as neededMust present self at the workstation, ready for work, at the scheduled timeParticipate in department and company meetings, as requestedProvide training and support to new staff or less experienced team membersPerforms other duties as assignedEducation & LicensingHigh School Diploma, or equivalent, requiredAssociate degree in Medical Administration or similar coursework preferredExperienceOne year of ophthalmic/optometric experience preferredOne-year of scheduling experience preferredCustomer service experience preferredSkills & Knowledge RequiredWell-versed in the language of elective surgeries as well as standard surgery optionsExcellent communication and interpersonal skills for explaining medical information and answering questions clearly.Empathy and patience to offer emotional support to patients and their families.Comprehensive Benefits PackageHealth insuranceDental insuranceEmployer paid life and accidental death and dismemberment benefitEmployee assistance program (EAP) benefitCompany matched 401(k) planFlex spending accounts (medical and dependent care)Health Savings AccountVoluntary Benefits and Life Insurance CoveragePTO – Accrual begins on Date of HireFloating Holiday DayAnnual Scrubs allowance for clinic employeesFree annual eye exams for you and your immediate familySignificant discounts on our services and products for employee and immediate family membersJob Type: Full-timeAssociated Eye Care is an Equal Opportunity/Affirmative Action Employer