Communications Specialist

OSF HealthCare; Peoria (IL); On-site; USD 23,000 - 26,000; Part time

Job summary

OSF HealthCare in Peoria, IL is seeking a Communication Specialist for the 2nd shift (12:00 pm – 8:30 pm), 32 hours per week. You will provide courteous telephone assistance to team members, patients, physicians and the public, and manage essential contact lists and physician schedules.

The role requires strong customer service, solid computer skills, and excellent communication. Healthcare phone system experience is a plus.

Qualifications

• High School/GED required; 1 year of customer service.
• Excellent interpersonal and communication skills.
• Proficiency with Microsoft software.
• 1 year clerical experience.
• Experience in telephone or switchboard operations.
• Experience with healthcare phone system operations.

Responsibilities

• Provide telephone assistance to team members, patients, physicians and the public in a timely and professional manner.
• Keep physician call schedules, out-of-hospital personnel lists, administrative call lists and contact lists.
• Respond to emergent calls quickly and follow protocol to page.

Skills

Interpersonal skills

Microsoft Office

Analytical thinking

Education

HS Diploma / High School

Tools

Switchboard operations

Healthcare phone systems

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Peoria,IL

4 x 8 hour shifts (12:00 pm – 8:30 pm) every other weekend/holiday

2nd shift- 32 hours a week

POSITION SUMMARY: The Communication Specialist will provide telephone assistance to team members, patients, physicians and the general public in a timely and professional manner. They will be the keeper of the physician call schedules, out of hospital personnel lists, administrative call lists, and all miscellaneous lists used to contact people or services needed by Hospital personnel. This position will also respond to all emergent calls quickly and efficiently, following outlined protocol to page.

Qualifications

REQUIRED QUALIFICATIONS: Education: High School/GED Experience: 1 year of customer service experience. Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented.

PREFERRED QUALIFICATIONS: Experience: 1 year clerical work experience. Experience in telephone or Switchboard operations. 1 year experience in a healthcare related phone system operation

OSF HealthCare is an Equal Opportunity Employer.