Surgery Scheduler

United Surgical Partners International, Inc; Glendale (AZ); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Life and AD&D coverage

Disability benefits

FSAs and HSAs

401(k) and retirement planning

Paid holidays and vacation

Job summary

Westgate Surgery Center in Glendale, AZ is seeking a Surgery Scheduler to coordinate and schedule procedures while delivering excellent service to patients, physicians, and staff. You will manage scheduling from initial booking through day of surgery, verify demographics, insurance, and authorizations, and keep EMR records accurate.

The role requires strong organizational skills, attention to detail, and clear communication with the surgical team to ensure efficient, high-quality ambulatory care.

Qualifications

• High school diploma or equivalent.
• Healthcare scheduling experience preferred.
• Familiarity with insurance verification and prior authorizations preferred.
• Strong attention to detail and confidentiality.
• Excellent verbal and written communication.
• Proficient computer and EMR usage.

Responsibilities

• Schedule surgical procedures per physician, patient, facility, and OR availability.
• Coordinate surgery dates with physicians’ offices, patients, and staff.
• Obtain and verify patient demographics, insurance, and surgical information.
• Coordinate pre-operative testing and medical clearances as appropriate.
• Verify benefits and assist with obtaining authorizations and referrals.
• Ensure cases are entered accurately into the scheduling system and EMR.
• Communicate pre-operative instructions to patients and offices.
• Manage changes, cancellations, and rescheduling of procedures.
• Maintain timely documentation and HIPAA compliance.

Skills

EMR systems

Organizational skills

Communication skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR software

Job description

Welcome to Westgate Surgery Center

At Westgate Surgery Center, we believe health and care are inseparable. We focus on offering a high-quality, service-oriented environment for your surgical procedure. Our technology allows surgeons to perform procedures in the specialty areas of:

Surgery Scheduler

The Surgery Scheduler is responsible for coordinating and scheduling surgical procedures while providing excellent service to patients, physicians, and clinical staff. This position serves as an important point of coordination between surgeons' offices, patients, anesthesia providers, and the surgical center to ensure that procedures are scheduled accurately and efficiently.

The Surgery Scheduler will coordinate surgical cases from initial scheduling through the day of surgery, ensuring that all required information, documentation, authorizations, and scheduling requirements are completed in a timely manner. The position requires strong organizational skills, attention to detail, effective communication, and the ability to prioritize multiple cases and deadlines.

Responsibilities

• Schedule surgical procedures in accordance with physician, patient, facility, and operating room availability.
• Coordinate surgery dates and times with physicians' offices, patients, anesthesia providers, and surgical center staff.
• Obtain and verify accurate patient demographic, insurance, and surgical information.
• Coordinate required pre-operative testing, medical clearance, and other documentation as appropriate.
• Verify insurance benefits and assist with obtaining required authorizations and referrals.
• Ensure surgical cases are entered accurately into the scheduling system.
• Review surgical orders and case information for completeness and accuracy.
• Communicate pre-operative instructions and required appointments to patients and physician offices.
• Coordinate changes, cancellations, and rescheduling of surgical procedures.
• Maintain accurate and timely documentation in the electronic medical record and scheduling systems.
• Communicate effectively with surgeons, physician office staff, nurses, anesthesia personnel, and other members of the surgical team.
• Assist with maintaining accurate operating room schedules and identifying scheduling conflicts.
• Follow established policies and procedures related to patient privacy, safety, scheduling, and regulatory requirements.
• Provide professional, compassionate, and service-oriented communication with patients and families.
• Protect patient confidentiality and comply with HIPAA and applicable regulatory standards.
• Support the center's commitment to efficient, high-quality ambulatory surgical care.

Qualifications

• High school diploma or equivalent required.
• Previous experience in healthcare scheduling, surgical scheduling, physician office operations, or a related healthcare environment preferred.
• Experience with ambulatory surgery, hospital, or physician practice scheduling preferred.
• Knowledge of medical terminology and surgical procedures preferred.
• Familiarity with insurance verification, referrals, and prior authorizations preferred.
• Strong computer and electronic medical record skills.
• Excellent organizational and time-management skills.
• Ability to prioritize and organize workload while managing multiple surgical cases and deadlines.
• Strong attention to detail and accuracy.
• Strong communication skills, verbal and written.
• Ability to work effectively with physicians, patients, families, and multidisciplinary healthcare teams.
• Ability to maintain confidentiality and handle sensitive patient information professionally.

What We Offer

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.