Surgery Scheduler

United Surgical Partners International, Inc; Point of Rocks (MD); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Life and AD&D coverage

Short- and long-term disability

FSAs and HSAs

401(k) retirement planning

Paid holidays and vacation

Job summary

United Surgical Partners International, Inc. is seeking a Surgery Scheduler at Point of Rocks Surgery Center to manage daily procedure scheduling and ensure high-quality customer service. You will coordinate with doctors, OR staff, and anesthesia groups, handling patient data accuracy and documentation.

The role demands strong communication, leadership, and problem-solving abilities with a focus on efficient scheduling and conflict resolution in a fast-paced ambulatory setting.

Qualifications

• Minimum 2-4 years of hospital or medical office experience.
• Ability to communicate verbally and non-verbally in a professional way.
• Professional appearance and demeanor.
• Strong medical terminology knowledge.
• Excellent phone etiquette and customer service skills.

Responsibilities

• Sets priorities and organizes work.
• Schedules patient procedures to ensure efficient processing (OR, GI lab, 23-hour stay).
• Coordinates with anesthesia groups to confirm coverage.
• Verifies patient data for billing and chart accuracy.
• Ensures all necessary paperwork for patients is received and filed.

Skills

Medical office experience

Communication skills

Professional appearance

Medical terminology

Phone etiquette

Customer service

Job description

At Point of Rocks Surgery Center, we believe health and care are inseparable. We focus on offering a high quality, service oriented environment for your surgical procedure. Our technology allows surgeons to perform procedures in the specialty areas of: ENT, Orthopedic Surgery, Plastic Surgery & Spine.

Job Summary

The Surgery Scheduler is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors' offices and Operating Room Staff. Successful candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Duties & Responsibilities

• Sets priorities and organizes work
• Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, GI lab, and arrangements for 23-hour stay.
• Coordinates with anesthesia groups to confirm scheduling for coverage.
• Accurately uses procedure codes to ensure proper billing.
• Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
• Ensuring all necessary paper work for any patient -add on'' is received by the appropriate staff.
• Communicates changes to schedule to appropriate staff
• Ensures all required fields in Advantx are completed
• Works closely with OR director to avoid equipment or supply conflicts.
• Alerts administration when new doctors or procedures are scheduled.
• Cross trains with other areas.
• Other duties as assigned.
• Completes consents and ensures accuracy before submitting to the chart builder.
• Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process.

Required Qualifications

• Minimum 2-4 years of hospital or medical office experience required.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Professional appearance.
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Pay Range: Min: $21.61- Max: $31.34

(Wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience.)

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.