Surgery Scheduler

United Surgical Partners International; Neenah (WI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k plan

Paid holidays

Flexible spending accounts

Job summary

Advanced Spine Center of Wisconsin in Neenah, WI seeks a Front Desk Receptionist/Surgery Scheduler to manage patient check-in, verify insurance, schedule procedures, and coordinate with surgeons and staff.

This role requires strong communication, organization, and the ability to handle busy schedules with confidentiality. You will maintain patient records, assist with billing, and support the OR team to ensure smooth daily operations.

Qualifications

• High school diploma or equivalent required.
• Experience in surgery scheduling and healthcare reception preferred.
• Excellent communication and telephone etiquette required.
• Strong organization, multitasking, and confidentiality skills.

Responsibilities

• Schedules all surgical procedures and manages OR time requests.
• Admit patients, verify demographics, and process paperwork.
• Update patient information in the billing and EMR systems.
• Collect balances due and document in billing system; handle funds per procedure.
• Answer calls, assist with insurance verification, and coordinate with surgeons.
• Prepare final schedules and communicate with OR Director/Administrator.

Skills

Excellent communication

Telephone etiquette

Organizational skills

Handling pressure

Confidentiality

Education

High school diploma or equivalent

Tools

Billing system

EMR/Patient management system

Switchboard/telephone system

Job description

Welcome to Advanced Spine of Wisconsin

At Advanced Spine Center of Wisconsin was designed with the goal of providing the best experience for patients and their loved ones. The facility has two operating rooms and one procedure room that are equipped with the latest in advanced surgical technology.

Front Desk Receptionist/Surgery Scheduler at Advanced Spine Center of Wisconsin

The Front Desk Receptionist interfaces with patients and families, physicians, vendors and staff. Admit patients and process their paperwork. Update patient demographics/information in system. Collect balances due and document in the billing system. Handle funds per office procedure. Answer incoming phone calls. Assist with insurance verification. The Surgery Scheduler is responsible for scheduling pediatric and adult patients for the surgery center and assists with insurance verification when needed. The Surgical Scheduler must display excellent telephone etiquette as he/she manages calls of utmost importance to providing quality and continuity of individual patient care.

Duties and Responsibilities

• Schedules all surgical procedures.
• Obtains and enters all necessary information from surgeon or scheduler requesting OR time.
• Is aware of instruments and equipment limitations of the department.
• Communicates with OR Director/Administrator regarding managing block time.
• Allows adequate time for each procedure according to physician request.
• Allows adequate time for room turnover.
• Attempts to schedule similar types of cases in the same room to increase efficiency.
• Communicates special equipment, instrument, supply, and staffing requests to the OR Director.
• Proofreads and edits all surgery schedules before distributing.
• Contact surgeon’s offices two days prior to schedule to confirm surgical times and procedures.
• Refers conflicts and procedural questions to the OR Director.
• Keep all department managers informed of changes affecting current schedule.
• Assists with completing forms for add-on procedures.
• Prepares and distributes a “week at a glance” to assist with departmental staffing.
• Attempts to minimize down time of rooms between cases.
• Prepares final version of schedule for the following day.
• Assists other employees when time allows.
• May be asked to visit surgeon offices for marketing purposes.
• Is consistently punctual and shows a responsible and dependable pattern of attendance.
• Participates and supports BDP/QI programs and activities.
• Cross-train in front desk areas, to include Switchboard, Insurance Verification, and Check-in.

Qualifications

• High school graduate or equivalent.
• 1+ years of experience in surgery scheduling.
• 1+ years of receptionist experience in healthcare.
• Excellent communication skills.
• Excellent planning and organizational skills.
• Ability to work under pressure.
• Excellent telephone etiquette.
• Thorough knowledge of medical terminology.
• Ability to handle and prioritize multiple tasks.
• Having the ability to foresee problems.
• Alertness and adaptability to change in situation.
• Holds all patient information confidential.

Benefits

USPI offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – Starting PTO accrual is 15 days per year.
• 401k retirement plan
• Paid holidays
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.