Surgery Scheduler

OSF HealthCare; Bloomington (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare in Bloomington, IL, seeks a Surgery Scheduler to guide patients through the procedure process. You will return voicemails, schedule procedures and pre-op appointments, and coordinate referrals via EMR, fax and phone.

This hourly role supports Monday–Friday, 8 am–4:30 pm. Strong customer service and clear communication are essential, with basic medical terminology knowledge encouraged within 180 days of start.

Qualifications

• High school or GED equivalent.
• Excellent customer service skills.
• Strong verbal and written communication.
• 6 months experience in a clinical setting.
• Typing, filing, telephone skills.
• Basic Microsoft applications proficiency.

Responsibilities

• Return voicemails promptly and professionally.
• Schedule procedures and pre-op appointments.
• Obtain prior authorizations when needed.
• Review referrals via EMR, fax, and phone.
• Communicate all pertinent procedure information to patients and involved parties.

Skills

Customer service

Verbal communication

Written communication

Clinical experience

Typing skills

Phone skills

Education

High school diploma or GED

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Bloomington, IL

Mon - Friday 8 am - 4:30 pm

POSITION SUMMARY

The Surgery Scheduler assists, informs, and supports patients and their families throughout the entire procedure process. The position is responsible to return all voicemails in a timely manner, while maintaining a courteous and professional attitude managing a demanding incoming call volume. Prior to all procedures, the scheduler is responsible for scheduling the procedures, scheduling pre-op appointments, making prior day procedure reminder calls, obtaining prior authorizations if needed, and reviewing, processing, and following up on provider referrals by way of electronic medical record (EMR), fax and phone. The position has a significant responsibility in ensuring all pertinent information about an upcoming procedure has been communicated to the patient and all appropriate parties.

Qualifications

REQUIRED QUALIFICATIONS

• Education - High school or GED equivalent
• Excellent customer service skills as demonstrated in past work experience
• Strong verbal and written communication skills
• 6 months experience in a clinical setting
• Typing, filing, telephone skills
• Basic Microsoft application basic proficiency

PREFERRED QUALIFICATIONS

• Experience with Electronic Medical Record systems
• Other skills/knowledge -
• A base line medical terminology course must be completed within 180 days of beginning employment

OSF HealthCare is an Equal Opportunity Employer.