Scheduling Specialist Hospice

OSF HealthCare; Galesburg (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare in Galesburg, IL seeks a Scheduling Specialist to provide non-clinical support across Care Services. You will manage agency referrals, ensure information is complete before patient visits, and update the EMR to coordinate access to care.

The role requires strong interpersonal and communication skills, proficiency with Microsoft Office, and the ability to solve problems in a fast-paced office setting. Typical schedule is M-F 0800-430 with possible weekend coverage.

Qualifications

• Education: High School Diploma or GED.
• 1 year of experience in an office clerical or customer service setting.
• Strong interpersonal and communication skills; solid computer skills.

Responsibilities

• Provide non-clinical support across Care Services.
• Manage agency referrals and ensure all information is complete before patient visits.
• Update the EMR and coordinate access to care; monitor reports and communicate with patients and teams.

Skills

Interpersonal skills

Communication skills

Time management

Problem solving

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Galesburg,IL

M-F with possible weekend coverage

Monday - Friday 0800-430 or 5. Rotate weekends to cover staffing needs

POSITION SUMMARY: The Scheduling Specialist provides non-clinical support in their delivery of care to patients, across all Care Services. The Scheduling Specialist is responsible for managing agency referrals and helping to ensure all necessary information is available prior to the patient visit, manages work queues and performs other non-clinical activities. Updates the EMR and coordinates access to care (i.e. initial visits, ongoing visits and others, as directed). The Specialist is also responsible for monitoring reports and providing timely communication to patients, families, referral sources, leadership and interdisciplinary team.

Qualifications

REQUIRED QUALIFICATIONS: Education: High School Diploma/ GED Experience: 1 year of experience in an office clerical setting or customer service environment. Licensure/ Certification: N/A Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including working knowledge of standard Microsoft Office applications and website navigation. Problem solving, conflict management, time management, good oral and written communication skills.

PREFERRED QUALIFICATIONS: Education: N/A Experience: 3 years in an office clerical setting or customer service environment. Direct experience in medical setting with patient facing responsibilities. Licensure/ Certification: N/A Other Skills/ Knowledge: Knowledge of medical terminology. Hospice knowledge.

OSF HealthCare is an Equal Opportunity Employer.