Surgery Coordinator

CAPS Plastic Surgery, Dermatology, MedSpa, & Wellness Center; Naples (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Vision, and dental insurance

Paid vacation and holidays

401k with company match

Company Paid Life insurance

Employee assistance program

Job summary

Azul is seeking a Surgery Coordinator in Fort Myers, FL to manage surgical case scheduling for our provider and ensure accurate pre-operative documentation. The role supports patient inquiries, pre-surgical planning, and follow-up communications to maintain smooth operations in a fast-paced aesthetic practice.

Ideal candidates are motivated, customer-focused, and able to explain insurance benefits and costs while coordinating with the OR and clinic staff.

Responsibilities

• Schedule all surgical cases for the assigned provider.
• Provide pre-operative instructions to patients and collect/scan documents into charts.
• Counsel patients on surgeries and discuss benefits and costs with insurance.
• Stay current with latest technologies, medications, and common patient questions.

Job description

Azul has been a nationally awarded, top-producing aesthetics company in the Florida market for over 20 years, growing from a single location to multiple locations operating in Naples, Bonita Springs, Fort Myers, Cape Coral, and the Sarasota market. Azul offers a suite of products and services, including aesthetics, injectables, body contouring, plastic surgery, beauty products, and more.

Surgery Coordinator - Ft. Myers, FL

About the Brand

Azul has been a nationally awarded, top-producing aesthetics company in the Florida market for over 20 years, growing from a single location to multiple locations operating in Naples, Bonita Springs, Fort Myers, Cape Coral, and the Sarasota market. Azul offers a suite of products and services, including aesthetics, injectables, body contouring, plastic surgery, beauty products, and more. The Azul brand is part of a larger network within Aesthetic Partners, which owns practices across the US. As a company, Aesthetic Partners has a strong culture of sharing best practices, providing ongoing training, and leveraging the portfolio's resources to help each brand grow. We strive to hire talented and professional individuals across our brands and invest in their continued professional development.

The ideal candidate is highly motivated with a passion for the beauty and wellness industry and ready to serve as a brand ambassador for Azul. Our Surgery Coordinator reports to the Physician.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Schedule all surgical cases for assigned provider.
• Provide pre-operative instructions to patients, monitor incoming patient information from various sources and scan all documents into patient charts.
• Counsel patients’ for all surgeries.
• Stay current with the latest technologies & medication and be able to answer general patient questions.
• Discuss benefits and costs of insurance and/ or cosmetic cases.
• Forward packet of surgical paperwork to our surgical facility.
• Inform patients of any pre-admission testing (Labs, EKG, etc.) as needed. Counsel patients on what is expected the day of surgery, answer any pre-surgical questions, and inform of follow up care.
• Work with OR scheduling office to ensure all OR cases are scheduled in a timely manner as according to physician direction and all appropriate paperwork is received by appropriate parties.
• Have an understanding of the billable diagnosis per procedure codes.
• Maintain database to ensure all pre-surgical forms, medical clearance documents, patient radiological exams and laboratory work is completed in a timely manner within the guidelines of OR scheduling.
• Work with clinical operations manager to improve utilization of OR block-time and release unused OR time.
• Review surgical and clinical forms for completeness and accuracy for all surgical procedures.
• Seek approvals surrounding physician schedule(s) in order to utilize and accommodate additional OR time; communicate approved changes with various staff members, identify conflicts with physician clinic/academic and OR schedule, provide suggestions and assist in the resolution of conflicts.
• Accurately complete surgical billing
• Collect deposit and final payment from patient
• Follow up with cancelled surgery patients and ensure we schedule follow up and or new surgery date.
• Follow up with patients that did not follow through with booking a quoted surgery.
• Work on special projects; perform other related duties as assigned or requested.
• Schedule pre-operative and post-operative visits.
• Required Training: Conforms to all applicable HIPAA. Billing compliance and safety guidelines

COMPETENCIES

• Expresses self clearly and concisely in oral and written communications.
• Maintains effective relationships and open communications with patients, families, management, and staff.
• Is pleasant and friendly with patients over the phone, via email and text.
• Successfully credentials the practice and providers.
• Is knowledgeable in all aspects of Azul and the services we offer.
• Follows the phone verbiage scripting and gathers all appropriate information for our practice management system.

BENEFITS PACKAGE

• Medical, Vision, and dental insurance.
• Paid vacation and holidays.
• 401k with company match.
• Company Paid Life insurance.
• Employee assistance program

Azul is an Equal Opportunity Employer and takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.