Surgery Back Office Supervisor - Clinic Ops & Team Coach

UNLV Health; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Clinic Hours Mon–Fri 8AM–5PM

12 Paid Holidays per year

20+ PTO days per year

3% 401K contribution

Medical, Dental, Vision benefits

Certification reimbursement (MA & CPR)

Pay based on experience

Job summary

UNLV Health in Las Vegas seeks a Back Office Clinic Supervisor to manage back office clinical staff, including medical assistants, surgery schedulers, and authorization specialists, coaching and enforcing workflows and policies. This working supervisor collaborates with practitioners, assists with rooming patients, and leads daily rounds and staff huddles to ensure efficient patient care and operations.

This role requires strong communication, training, scheduling, and adherence to UNLV Health

Qualifications

• Successful completion of an accredited Medical Assistant program.
• National MA Certification (CMA/CCMA/NCMA/RMA) required.
• Current BLS certification for healthcare providers required.
• Associate degree in medical field and/or healthcare administration preferred.
• 3–5 years supervisory experience in outpatient ambulatory health clinic or ambulatory surgery center preferred.

Responsibilities

• Ensure back office positions are managed, staffed, and audited for 100% compliance with the program; deviations reported to leadership.
• Provide ongoing training to back office staff, schedulers, and authorization/referral specialists.
• Conduct onboarding evaluations and annual performance reviews; promote professional development.
• Manage patient scheduling, chart prep, reduce no-shows, and optimize rooming time.
• Maintain excellent patient and staff interactions; address concerns and feedback.
• Lead daily GEMBA rounds and staff huddles to support operations.
• Monitor care access and report deviations to leadership.
• Review workload and optimize staffing levels; approve vacations/overtime per policy.
• Interview candidates for back office roles; collaborate with hiring managers.
• Participate in quality improvement initiatives, chart audits, and gap-in-care reports.
• Schedule and coordinate staffing to align with workflows and patient needs.

Skills

OSHA/CLIA/CMS knowledge

Epic EHR

Leadership

Communication

Teamwork

MS Office (Word, Excel, PowerPoint)

HIPAA compliance

Multitasking

Travel to locations

Education

Medical Assistant program

National MA certification (CMA/CCMA/NCMA/RMA)

BLS certification

Associates degree in medical field or healthcare administration (preferred)

3–5 years supervisory experience in ambulatory clinic/ASC (preferred)

Job description

UNLV Health in Las Vegas seeks a Back Office Clinic Supervisor to manage back office clinical staff, including medical assistants, surgery schedulers, and authorization specialists, coaching and enforcing workflows and policies. This working supervisor collaborates with practitioners, assists with rooming patients, and leads daily rounds and staff huddles to ensure efficient patient care and operations.

This role requires strong communication, training, scheduling, and adherence to UNLV Health