Surface Transportation Manager — Lead Operations & Safety

Southeastern Pennsylvania Transportation Authority (SEPTA); Philadelphia (Philadelphia County); On-site; USD 66,000 - 82,000; Full time

Benefits offered by this job

Comprehensive Healthcare Coverage

Defined Benefit Pension Plan

457B Deferred Compensation Plan

Paid parental leave

Paid holidays

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Free SEPTA Transportation Pass

Job summary

SEPTA seeks a Transportation Service Manager—Surface Service Supervision to oversee administrative and operational activities for all surface transportation functions. You will supervise service performance, safety, and customer relations, coordinating with the Assistant Director of Transportation.

This role requires CDL eligibility, strong reporting skills, and the ability to work varied shifts. Opening and closing dates indicate a structured hiring window; salary ranges reflect seniority and

Qualifications

• Associate Degree, three years of mass transportation industry experience, and two years of managerial experience.
• Must have a valid driver’s license and the ability to obtain a CDL with passenger and air brake endorsements.
• Experience using Microsoft Word, Outlook and Excel.
• Experience working in a Union environment.
• Must demonstrate effective verbal skills and clarity in report writing.

Responsibilities

• Manages service, including accident prevention and investigation, on time performance and headways, investigates and addresses customer complaints and concerns, promotes accessibility for passengers with disabilities.
• Troubleshoots/corrects and completes necessary reports for minor mechanical vehicular problems to maintain service.
• Prepares reports to Assistant Director of Transportation re: operating procedures and recommends corrective action.
• Communicates with the public to resolve complaints during service disruptions and provides route and service information.
• Performs investigations and submits reports to Assistant Director.
• Maintains rapport with area businesses, government agencies, customers and the public.

Skills

Mass transportation experience

Managerial experience

CDL training

Communication skills

Education

Associate Degree

Three years mass transit experience

Tools

Microsoft Word

Outlook

Excel

Job description

SEPTA seeks a Transportation Service Manager—Surface Service Supervision to oversee administrative and operational activities for all surface transportation functions. You will supervise service performance, safety, and customer relations, coordinating with the Assistant Director of Transportation.

This role requires CDL eligibility, strong reporting skills, and the ability to work varied shifts. Opening and closing dates indicate a structured hiring window; salary ranges reflect seniority and