Transportation Service Manager-Surface Service Supervision

Southeastern Pennsylvania Transportation Authority (SEPTA); Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

SEPTA seeks a Transportation Service Manager to oversee administrative and operational activities for Surface Transportation. You will supervise service performance, investigate accidents, address customer concerns, and ensure accessibility for all passengers.

You will conduct reports, communicate during disruptions, coordinate with the Assistant Director of Transportation, and lead safety initiatives while managing staff across multiple reporting locations.

Qualifications

• Associate Degree, three years of mass transportation industry experience, and two years of managerial experience.
• Must have a valid driver’s license and the ability to obtain a CDL with passenger and air brake endorsements.
• Clean driving record in the last 3 years.
• If offered the position after interview, candidates must attend company-paid CDL training.
• No CDL or Permit - you will be required to obtain a CDL permit (Class B preferred) before start date.
• Proficiency in basic mathematical computation and writing skills; a test will be administered.
• Experience using Microsoft Word, Outlook and Excel.
• Experience working in a Union environment.
• Must be able to work day or night shifts, weekends and holidays.

Responsibilities

• Manages service, including accident prevention and on-time performance and headways, investigates and addresses customer complaints and concerns, promotes accessibility for passengers with disabilities.
• Troubleshoots/corrects and completes necessary reports for minor mechanical vehicular problems to maintain service.
• Completes appropriate reports to Assistant Director of Transportation re: procedures, violations of rules, and recommends corrective action.
• Communicates with the public to resolve complaints during service disruptions and provides route/service information.
• Prepares reports using a tablet and recommends corrective actions with the Assistant Director of Transportation.
• Performs immediate and thorough accident investigations and employee injury investigations; interviews as required and submits reports.
• Maintains rapport with area businesses, government agencies, customers and the general public.
• Ensures fair treatment and equal opportunity for all employees in the department.
• Complies with safety policies and reports hazards; promotes safety among staff.
• Capable of learning emerging technologies adopted for Transportation Managers in Service Supervision.
• Performs other duties as assigned.

Skills

Management

Verbal communication

Report writing

Team leadership

Education

Associate degree

Tools

Microsoft Word

Outlook

Excel

Job description

In addition to the regular responsibilities of the individual’s primary job (Service Supervisor), the Transportation Service Manager will assume the responsibility for administrative and operational activities relating to all transportation functions within Surface Transportation.

SPECIFIC RESPONSIBILITIES

• Manages service, including accident prevention and investigation, on time performance and headways, investigates and addresses customer complaints and concerns, promotes accessibility for passengers with disabilities.
• Troubleshoots/corrects and completes necessary reports for minor mechanical vehicular problems in order to maintain service.
• Completes appropriate reports to Assistant Director of Transportation re: operating procedures, violation of rules, and recommends corrective action. Prepares observation reports.
• Communicates with the public to resolve complaints during service disruptions. Provides route and service information to the public, ensuring that passengers receive proper information concerning service delays and alternate service.
• Prepares proper reports utilizing a tablet. Recommends corrective actions and works with the Assistant Director of Transportation and other relevant personnel to improve the safe and efficient movement of passengers and vehicles.
• Performs immediate and thorough accident investigations, as well as employee injury and potential substance abuse investigations; interviews as required, and submits reports to Assistant Director.
• Completes proper reports and recommends corrective actions, works with Assistant Director of Transportation and personnel to improve safe, efficient vehicle and passenger movement.
• Maintains rapport with area businesses, government agencies, customers and the general public.
• Ensures fair treatment and equal opportunity for all employees in section/department.
• Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees. Responsible for personal safety and is encouraged to promote the safety of others.
• Will be required to gain an acceptable level of proficiency within the defined time frame in using emerging technologies as these are adopted for use by Transportation Managers in Service Supervision within Surface Transportation
• Perform other duties as assigned/required.

QUALIFICATIONS AND EXPERIENCE

• Associate Degree, three years of mass transportation industry experience, and two years of managerial experience.
• Must have a valid driver’s license and the ability to obtain a CDL with passenger and air brake endorsements.
• Clean driving record in the last 3 years.
• If offered the position after interview, candidates will be required to attend company-paid CDL training.
• No CDL or Permit - You will be required to obtain a CDL permit (preferably Class B) before your tentative start date.
• Must be proficient in basic mathematical computation and writing skills. An assessment will be administered by the Testing Center prior to an interview. A passing score of 60% or better is required.
• Experience using Microsoft Word, Outlook and Excel.
• Experience working in a Union environment.
• May be called into work, outside of normal duty hours (7 days a week, 24 hours a day).
• Must be able to workday or night shifts, weekends and holidays.
• Must have reliable transportation to travel to several reporting locations across varying shifts, in which mass transit is not always running.
• Must possess polished management skills, (i. e., ability to organize, manage and motivate personnel in the performance of their duties).
• Must demonstrate effective verbal skills and clarity in report writing. A writing skills assessment exam will be administered prior to the interview process. Candidate must pass the exam to be considered for an interview.
• Must be capable of performing strenuous physical tasks including: shoveling snow to free stuck buses; lifting bags of salt.