Surface Transportation Client Growth Leader

AECOM; Washington (District of Columbia); On-site; USD 180,000 - 240,000; Full time

Job summary

AECOM seeks a dynamic Surface Transportation Leader and Client Account Manager to drive growth and deliver programs in the Pacific Northwest. This external-facing leader will manage business development, sales, and strategy across the region to win new and repeat business for AECOM’s services.

The role requires building strong client relationships, leading pursuit teams, and guiding strategic direction while mentoring staff and coordinating with executives across the company.

Qualifications

• BA/BS + 12 years of experience or equivalent, including 4 years of leadership.
• Experience in business development and strong existing relationships with municipalities and transportation authorities.
• Existing relationships within the transportation community in the Pacific Northwest region.
• Demonstrated success in leading and winning proposals.
• Team-oriented and able to work in a fast-paced environment with minimal supervision.
• Strong understanding of best practices in capture process for professional services.
• Familiarity with Salesforce or other CRM systems.

Responsibilities

• Fully accountable for all business development activities with entities such as WSDOT, Sound Transit as well as other regional and state transit authorities.
• Represent AECOM and serve as a point of contact with client leadership.
• Review and understand AECOM’s obligations on current contracts. Coordinate with Regional Business Line Leader and operations to facilitate successful project delivery, including rate negotiations strategy.
• Manage the AECOM Pacific Northwest Client Account Team and set strategic direction to business development.
• Regularly meet with staff from multiple levels of leadership to obtain feedback on AECOM’s performance and identify opportunities.
• Position AECOM for pursuits and promote its capabilities to the client.
• Lead preparation of Client Account Plan and coach pursuit teams in development of Opportunity Capture Plans.
• Monitor client satisfaction and address performance issues.
• Collaborate with Regional Business Line Leader on sales strategies and opportunities for West Coast and Pacific Northwest.
• Provide leadership in recruiting, training, and retaining top talent for regional opportunities and projects.
• Mentor staff to enable effective project delivery and staff development.
• Demonstrate analytical, technical and communication skills in client engagements.

Skills

Leadership

Business development

Client relations

Proposal writing

Strategic planning

CRM systems

Team management

Education

BA/BS + 12 YORE or demonstrated equivalency of experience and/or education, including 4 years of leadership

Tools

Salesforce

Job description

AECOM seeks a dynamic Surface Transportation Leader and Client Account Manager to drive growth and deliver programs in the Pacific Northwest. This external-facing leader will manage business development, sales, and strategy across the region to win new and repeat business for AECOM’s services.

The role requires building strong client relationships, leading pursuit teams, and guiding strategic direction while mentoring staff and coordinating with executives across the company.