Supv, support services

Spectrum Health; Dearborn (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

On-demand pay via Payactiv

Discounts directory for employees

Identity theft protection & insurance

Job summary

Corewell Health in Dearborn is seeking a leadership role within the EVS Transport and Linen departments. You will supervise daily workflows, mentor staff, and collaborate with leaders to drive service quality and operational efficiency.

The position emphasizes developing employees, analyzing performance data, and maintaining customer-focused service across multiple lines. A strong background in hospital support services and a commitment to safety are essential.

Qualifications

• High School Diploma or equivalent required.
• Preferred Associate's degree or equivalent.
• Minimum 3 years relevant experience in service roles.
• Leadership experience: minimum 2 years; customer service experience: minimum 1 year.

Responsibilities

• Supervise daily activities of team members to ensure policy compliance.
• Suggest policy changes and contribute to goals.
• Assist in staff scheduling to meet operational needs and control overtime.
• Interview, hire, train, and evaluate employees; address issues and disciplinary actions.
• Act as a customer advocate, communicating service issues to customers, staff, and management.
• Support data collection and analysis to develop action plans for area of responsibility.

Skills

Leadership

Customer Service

Data analysis

Communication

Education

High School Diploma or equivalent

Associate's Degree (preferred)

Job description

Job Summary

Provides Customer Service focused leadership by maintaining shift accountability through the supervision of workflow for support services departments including Nutrition/Environmental services, Patient Transport and Hospitality Technician operations. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues Mentors and guides employees in their current role and professional growth, provides consistent and continuous input regarding employee performance. Communicates, collaborates and acts as a resource to customers, employees, management and other members of the health care team with regard to any care issues within scope.

Essential Functions

• Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards.
• Makes suggestions for change and provides input into policies, procedures, and goals.
• Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE’s are managed through payroll verification.
• Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues.
• Assists in the development / data collection / analysis / action plan related to area of responsibility.

Qualifications

• Required High School Diploma or equivalent
• Preferred Associate's Degree or equivalent
• 3 years of relevant experience
• Related experience in one or more of the service lines that will be managed
• Required 2 years of relevant experience Leadership
• Required 1 year of relevant experience Customer Service
• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required
• CRT-Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross 90 Days preferred
• CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association 90 Days preferred
• CRT-Accredited Food Protection Manager, CFP - ANSI National Accreditation Board 90 Days required

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Frequently
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Seldom
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Squat: Seldom
• Stair Climbing: Seldom
• Crawling / Kneeling: Seldom
• Driving: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently
• Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom

How Corewell Health cares for you

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn

Department Name EVS Transport and Linen Leadership

CHE - Corporate Employment Type Full time Shift Evening (United States of America)

Weekly Scheduled Hours 40 Hours of Work 9a-5:30p Days Worked Monday-Friday Weekend Frequency Variable weekends

Company Culture

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.