Trainer Support Services Technician

Spectrum Health; Grand Rapids (MI); On-site; USD 15,000 - 24,000; Part time

Benefits offered by this job

On-demand pay

Discounts directory

Identity protection

Retirement options

Job summary

Corewell Health Butterworth Hospital in Grand Rapids seeks a Support Services Technician Hospitality Trainer for evenings. The role trains staff across Environmental Services, Nutrition, Patient Transport, and Supply Chain, ensuring compliant, safe, and welcoming patient environments.

Responsibilities include coaching new hires, leading during uplines absence, coordinating tasks, and upholding quality standards, all while supporting cost-effective operations across multiple campus locations.

Qualifications

• High School Diploma or equivalent with 6 months of related experience.
• Preferred 1 year of relevant customer service or related experience.
• Preferred leadership experience and healthcare environment exposure.
• Necessary certifications listed (BLS/CHEST/ServSafe) as per profile requirements.

Responsibilities

• Train and mentor new and existing Support Services staff.
• Lead team during uplines absence and coordinate work assignments.
• Ensure services meet state/federal regulations and internal policies.
• Navigate between campus locations to support operations.

Skills

Customer service

Leadership experience

Team collaboration

Communication skills

Safety awareness

Education

High School Diploma or equivalent

Job description

Support Services Technician Hospitality Trainer 1:30 p.m. - 10:00 p.m. 20 Hours per week

Job Summary

Team members working in this role will need to display the flexibility to work in two or more work locations and in two or more department roles as assigned by leadership. Department roles included in this job description are Environmental Services Tech, Nutrition Services Tech, Patient Transport, and Supply Chain Material Coordinator and Receptionist. Position to be defined by the department as needed. Based on the assignment, individual must meet the specific requirements of the job profile they are fulfilling. These Team members maintain shift accountability for support services team member job duties in a cost effective and efficient manner and provides training to new and existing Support Services staff on the department procedures and expectations, and all departmental quality, safety, and customer service standards and expectations.

Essential Functions

• Work as a team member helping others to contribute to the overall success of Corewell Health.
• Refer to the job profile of the duties being performed.
• Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for our patients/residents, including greeting and assisting in hospital navigation.
• This position is part of the patient care team and will create a positive impact on the patient's experience by providing a safe, clean, and visually appealing environment.
• Completes special projects as assigned, with specific direction.
• Provides training and ongoing instruction to new and existing Support Services staff.
• Acts as team lead during uplines absence and reports work-related issues to upline.
• Assigns, coordinates, inspects employee work assignments, and completes quality assurance inspections.
• Ensure that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.
• Navigate between campus locations to support needed operations.

Qualifications Required

High School Diploma or equivalent 6 months of relevant experience Included job profile tasks and/or other related experience

Preferred

• Preferred 1 year of relevant experience Customer service and/or other related experience
• Preferred 6 months of relevant experience Leadership Experience
• CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days OR CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days
• CRT-Health Care Environmental Services Technician (CHEST) - AHE Association for the Healthcare Environment Environmental Services 1 Year
• CRT-ServSafe Manager - NRA National Restaurant Association Nutrition Services 90 Days
• CRT-ServSafe Allergen - NRA National Restaurant Association Nutrition Services 90 Days
• CRT-ServSafe Handler - NRA National Restaurant Association Nutrition Services 90 Days

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. #CorewellHealthCareers

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids

Department Name

EVS Resource Pool - Grand Rapids Hosp

Employment Type

Part time Shift Evening (United States of America)

Weekly Scheduled Hours

20 Hours of Work 1:30 p.m. - 10 p.m. Days Worked Variable Days Weekend Frequency Every other weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community.

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.

As a health system, we advocate for equity as we care for our patients, our communities, and each other.

From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.