Supv, support services

spectrumhealth; Dearborn (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program

Discounts directory

Identity theft protection

Retirement options with match

Job summary

Corewell Health in Dearborn seeks a supervisory leader for EVS Transport and Linen Leadership CHE. You will oversee daily workflows, mentor staff, and help plan schedules while monitoring performance metrics and ensuring policy adherence.

The role emphasizes employee development, data-driven improvements, and collaboration with the health care team to resolve service issues and ensure high-quality support services.

Qualifications

• Requires leadership and supervisory experience.
• Experience with scheduling, interviewing, hiring, and training.
• Experience in customer service and team development.
• Basic data collection and analysis for area responsibilities.

Responsibilities

• Supervise daily activities of team members to ensure policy compliance.
• Assist in employee development, education and disciplinary actions.
• Help develop staff schedules and manage overtime and FTEs.
• Interview, hire, train and evaluate employees; address complaints.
• Act as a customer advocate and communicate service issues within the team.

Skills

Leadership

Customer service

Data analysis

Employee development

Communication

Education

High School Diploma or equivalent

Associate's Degree or equivalent

BLS (AHA) certification

BLS (ARC) certification

CFP - Food Protection Manager

Job description

Job Summary

Provides Customer Service focused leadership by maintaining shift accountability through the supervision of workflow for support services departments including Nutrition/Environmental services, Patient Transport and Hospitality Technician operations. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues Mentors and guides employees in their current role and professional growth, provides consistent and continuous input regarding employee performance. Communicates, collaborates and acts as a resource to customers, employees, management and other members of the health care team with regard to any care issues within scope.

Essential Functions

Assumes shift accountability for supervising the daily activities of team members to ensure consistentcy with current policies, procedures, protocols and standards. Makes suggestions for change and provides input into policies, procedures, and goals. Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE's are managed through payroll verification. Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues. Assists in the development / data collection / analysis / action plan related to area of responsibility.

Qualifications

• Required High School Diploma or equivalent
• Preferred Associate's Degree or equivalent
• 3 years of relevant experience Related experience in one or more of the service lines that will be managed Required
• 2 years of relevant experience Leadership Required
• 1 year of relevant experience Customer Service Required
• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required
• CRT-Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross 90 Days preferred Or
• CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association 90 Days preferred
• CRT-Accredited Food Protection Manager, CFP - ANSI National Accreditation Board ANSI National Accreditation Board 90 Days required

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Frequently
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Seldom
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Squat: Seldom
• Stair Climbing: Seldom
• Crawling / Kneeling: Seldom
• Driving: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently
• Visual Acuity ¹
• [None = No; Seldom = Yes]: Seldom

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn

Department Name

EVS Transport and Linen Leadership CHE - Corporate

Employment Type

Full time

Shift

Evening (United States of America)

Weekly Scheduled Hours

40

Hours of Work

9a-5:30p

Days Worked

Monday-Friday

Weekend Frequency

Variable weekends

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.