Supv, Communications / Captain

North Memorial Medical Center; Brooklyn Center, Northern (MN, KY); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health insurance benefits

401k Retirement Match or Pension Plan

Generous Paid Time Off (PTO) Plans

Adoption Reimbursement up to $3000 per

Child Care Discount Program with New

Education/Tuition Reimbursement

24/7 Fitness Center Access

Job summary

North Memorial Health is seeking a Communications Center Supervisor to oversee daily operations, address issues, and ensure staffing and equipment readiness. The role requires a strong background in emergency dispatch (EMD/PSAP) and supervisory experience in a high-demand environment.

The position is on-site in Minnesota, with opportunities for professional development and a commitment to a diverse and inclusive workplace.

Qualifications

• Three years of experience as an EMD or five years as a PSAP dispatcher are REQUIRED.
• Supervisory experience in a Communication Center, PSAP, or EMS is preferred.
• Knowledge of Hexagon, I-Dispatcher is preferred.
• EMD and EMD-Q through IAED is preferred.

Responsibilities

• Oversees day-to-day operations of the Communication Center and its staff.
• Reports and investigates issues of concerns; troubleshoots equipment.
• Maintains staffing and tools needed by communications team.

Skills

EMD/PSAP Dispatcher Experience

Supervisory Experience

Hexagon

I-Dispatcher

EMD & EMD-Q IAED

Education

High school graduate

Bachelor’s degree preferred

Tools

Hexagon

I-Dispatcher

Job description

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

Oversees the day-to-day operations of the Communication Center and its employees. Reports and investigates issues of concerns, troubleshoots equipment issues and maintains all necessary staffing and tools needed by communications team.

Requirements

Education

• High school graduate or equivalent required.
• Bachelor's degree preferred.

Experience

• Three years of experience as an EMD or Five-years of experience as a PSAP dispatcher, REQUIRED
• Supervisory experience in Communication Center, PSAP or EMS preferred
• Knowledge of Hexagon, I-Dispatcher preferred
• EMD & EMD-Q through IAED preferred

Licensure/Certification

• EMD through IAED or obtained within 6 months of hire
• EMD-Q through IAED or obtained within 6 months of hire
• CPR Certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Day/Evening/Night Variable

Call Requirement: None

Remote or On-site:On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:N19 ($31.32 - $46.99), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written CAffirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy

North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.