Dispatcher
North Memorial Health
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Benefits offered by this job
Job summary
North Memorial Health is hiring an Emergency Medical Dispatcher to deploy ambulance resources across our Robbinsdale and Maple Grove facilities. You will balance rapid response with efficient resource use, interpreting dispatch guidance to position units optimally.
The role also includes triaging calls and providing pre-arrival instructions when needed. The position requires a high school diploma or GED, with preferred coursework in medical terminology.
Qualifications
- High school graduate or equivalent (GED).
- Medical terminology course work or equivalent preferred.
Responsibilities
- Deploy ambulance resources to maximize response times.
- EMD triages transportation requests and interprets CAD recommendations.
- Triage incoming calls and provide pre-arrival instructions.
Skills
Education
Job description
At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.
At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.
Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.
As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part‑time and all full‑time positions are eligible for benefits.
- Health & Welfare Benefit Packages
- 401k Retirement Match or Pension Plan, based on workgroup eligibility
- Generous Paid Time Off (PTO) Plans
- Adoption Reimbursement up to $3000 per child
- Child Care Discount Program with New Horizon 10% off weekly childcare tuition
- Education/Tuition Reimbursement
- 24/7 Fitness Center Access for all benefit eligible team members
At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.
Effective deployment of North Memorial Ambulance resources that maximizes response times while efficiently utilizing a minimum number of units. The EMD triages transportation requests, strategically positions resources, recommends effective routes while correctly interpreting computer aided dispatch recommendations. The EMD will also be required to triage incoming calls and provide pre-arrival instructions to callers when appropriate.
- High school graduate or equivalent (GED)
- Medical terminology course work or equivalent preferred
- Must meet a minimum of one requirement below:
- 6 months experience as a Telecommunicator at North Memorial Health Ambulance Communication Center OR
- 1 year experience as a Dispatcher/ EMD/Telecommunicator in a Police, Fire or EMS Communications Center
- Requires the ability to multi-task, problem solve, make effective decisions under pressure, work independently and in a team atmosphere.
- Requires the ability to work effectively with other hospitals’ staff, public service agencies, peers, co-workers and the general public.
Current certification as an EMD through Medical Priority Dispatch or be able to meet this requirement within 6 months of the date of hire (BLS Certification is incorporated into the EMD Certification) - NMHC Standard
Work Group: 113 Service Workers
Hours per two week pay period: 80
Shift: Day/Evening/Night Variable
Weekend Requirement: Weekends by Department Rotation
Call Requirement: None
Remote or On-site: On-site
FLSA Status: Non-Exempt
Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.
Salary Range: 113 Service Workers 23 ($28.78 - $44.57), based on experience
Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.
Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position
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