Application Administrator I, Epic Care Everywhere

North Memorial Medical Center; Robbinsdale (MN); Hybrid; USD 40,000 - 59,000; Full time

Benefits offered by this job

Health insurance

401k match

PTO

Adoption reimbursement

Child care discounts

Tuition reimbursement

Fitness center access

Job summary

North Memorial Health is seeking an Application Administrator I to design, configure, and optimize Epic-based applications across departments. You will liaison with end users, vendors, and IT educators to coordinate upgrades and support. This role focuses on EpicCare Everywhere integration and improving application performance.

Hybrid remote work is allowed with a requirement to reside in MN or WI. Candidates should have EPIC experience and a relevant IT or healthcare background, plus strong

Qualifications

• Required certification/associate degree or 3 years of related application use with business or health care work experience.
• Prefer bachelor’s degree in information technology, health care or related field.
• Care Everywhere or EpicCare Link experience preferred.
• 1–3 years of professional IT experience with EPIC.

Responsibilities

• Designs and configures vendor-purchased and NMHC applications as a primary area of expertise.
• Acts as liaison with department super users, vendors, and education staff regarding upgrades and service requests.
• Maintains and supports the application system environment in collaboration with IT teams.

Skills

Analytical thinking

Customer service mindset

Willingness to learn

Self-motivation

Education

Associate degree / Certification in IT

Bachelor’s degree preferred

Tools

EPIC/EpicCare

Care Everywhere integration

Job description

Application Administrator I, Epic Care Everywhere

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part‑time and all full‑time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Application Administrator I is an application design and configuration resource for vendor-purchased and NMHC developed applications. Acts as liaison with designated department super users, application vendors, education and support staff regarding application upgrades, service requests, and optimization. The Application Administrator I focuses on one primary area of expertise. Application focus areas include: customer access, revenue cycle, clinical, ancillary department and/or administrative or corporate applications. This position functions as an application team member, often times taking work direction from the IT Application Administrator Lead or IT Project Manager. The Application Administrator I works closely with the IT Resource Educators and Customer Support staff to maintain and support the application system environment.

Requirements

Education

• Required certification/associate degree or 3 years of related application use with business or health care work experience.
• Prefer bachelor's degree in information technology, health care of related field.

Experience

• Care Everywhere or EpicCare Link experience preferred.
• Required 1-3 years of professional IT working experience with EPIC.
• Demonstrated analytical critical thinking skills for process improvement or problem resolution.
• Knowledge of customer service methodology and accountability.
• Demonstrated interest in learning new technologies and applications.
• Demonstrated self-motivation and willingness for taking on additional responsibilities.

Licensure/Certification

Maintained professional/clinical competence, certification and/or licensure as applicable.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Days 8 hours

Remote or On-site:Hybrid Remote- Must live in MN or WI

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:N18 ($29.14 - $43.72), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible: False

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affirmitive Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy

North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.