Supv, Communications / Captain

North Memorial Health; Brooklyn Center (MN); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k retirement match

Paid time off (PTO)

Job summary

North Memorial Health is seeking an experienced dispatcher to oversee the day-to-day operations of the Communication Center, ensuring efficient response and communication during emergencies. The role requires EMD/IAED certification, EMD-Q IAED certification, and CPR certification, with supervisory experience preferred.

Responsibilities include coordinating staffing, investigating concerns, and maintaining equipment and processes to support rapid, accurate communications across the center.

Qualifications

• EMD/IAED certification required or in progress.
• EMD-Q IAED certification required or in progress.
• CPR certification required or in IAED standards.

Responsibilities

• Oversees day-to-day operations of the Communication Center.
• Reports and investigates issues, troubleshoots equipment, and maintains staffing and tools for the communications team.

Skills

EMD IAED Certification

EMD-Q IAED Certification

CPR Certification

Education

High school graduate or equivalent

Bachelor's degree preferred

Tools

EMD through IAED

EMD-Q through IAED

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health. At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

Oversees the day-to-day operations of the Communication Center and its employees. Reports and investigates issues of concerns, troubleshoots equipment issues and maintains all necessary staffing and tools needed by communications team.

Requirements

Education

• High school graduate or equivalent required.
• Bachelor's degree preferred.

Experience

• Three years of experience as an EMD or Five-years of experience as a PSAP dispatcher, REQUIRED
• Supervisory experience in Communication Center, PSAP or EMS preferred
• Knowledge of Hexagon, I-Dispatcher preferred
• EMD & EMD-Q through IAED preferred

Licensure/Certification

• EMD through IAED or obtained within 6 months of hire
• EMD-Q through IAED or obtained within 6 months of hire
• CPR Certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

• Work Group: Non Contract
• Hours per two week pay period: 80
• Shift: Day/Evening/Night Variable
• Weekend Requirement: Weekends by Department Rotation
• Call Requirement: None
• Remote or On-site: On-site
• FLSA Status: Exempt
• Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.
• Salary Range: N19 ($31.32 - $46.99), based on experience
• Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.
• Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position