Health Unit Coordinator: West 7 Medical/Surgical Unit

North Memorial Medical Center; Robbinsdale (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401k retirement match

Paid time off

Adoption reimbursement

Child care discount

Education reimbursement

Fitness center access

Job summary

North Memorial Health is hiring a Health Unit Coordinator for the West 7 Medical/Surgical Unit in Robbinsdale. The role focuses on coordinating a busy patient-care unit, handling reception, and maintaining smooth workflow for staff, physicians, and families. Strong communication and data-recording skills are essential.

The position requires a high school diploma, with a Health Unit Coordinator or Medical Secretary program preferred. EPIC experience and Microsoft Office skills are highly valued.

Qualifications

• High school diploma or GED required.
• Completion of a Health Unit Coordinator Program or Medical Secretary Program preferred.
• Strong keyboarding and Microsoft Office skills.

Responsibilities

• Coordinate an efficient customer care unit with prompt, accurate processing of information.
• Perform reception and clerical duties to maintain unit workflow for staff, physicians, customers and families.
• Support Patient Safety goals including privacy and accurate patient identification, and respond to alarms by notifying staff.

Skills

Customer service

Time management

Communication

Medical terminology

Data collection & reporting

Education

High school diploma or GED

Health Unit Coordinator Program preferred

Tools

Microsoft Word

Outlook

EPIC

Job description

Health Unit Coordinator: West 7 Medical/Surgical Unit

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non‑profit organization you are eligible for the Public Student Loan Forgiveness program. Most part‑time and all full‑time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Health Unit Coordinator (HUC) is assigned to help in coordinating an efficient customer care unit by providing prompt, accurate and courteous processing of information. Performs reception and clerical activities and works to maintain unit workflow for staff, physicians, customers and families. Participates in the execution of Patient Safety goals including customer privacy, accuracy of customer identification, improving the effectiveness of communication among caregivers, and responding to customer alarms by alerting appropriate staff.

Requirements

Education

• High school graduate or GED required.
• Completion of a Health Unit Coordinator Program or Medical Secretary Program preferred.

Experience

• Minimum of two years of experience as a Health Unit Coordinator, Medical Secretary, or related role in a hospital setting required. Recent education (HUC, Medical Secretary Program, or similar) will be considered in place of experience.
• Detail oriented.
• Excellent time management skills. Ability to prioritize and organize tasks in a fast‑paced environment and handle high‑stress situations.
• Basic knowledge of medical terminology.
• Ability to collect data and write reports and correspondence. Legible handwriting required.
• Strong customer service skills and ability to deal with stakeholders with respect and in a courteous and positive manner.
• Strong keyboarding skills. Skill in use of computer applications to include the Microsoft Office applications: Word and Outlook; and Electronic Health Record (EPIC preferred) is required.
• Strong communication and telephone skills.
• Ability to establish effective relationships with health care team members.
• Proficiency with written and spoken English language sufficient to perform the essential functions of the position.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hourspertwoweekpayperiod: 60

Shift: Days 12 hours

Call Requirement: None

Remote or On‑site:On‑site

FLSA Status: Non‑Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:NC13 ($23.39 - $30.14), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full‑time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affi­rmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy

North Memorial Health

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