Supports Manager STEPS

Arc Herkimer; Village of Ilion (NY); On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

Tuition assistance

Professional development

Employee discounts

Job summary

Arc Herkimer is seeking a Supports Manager – STEPS to lead the day-to-day operations of the STEPS program and supervise Employment Services Specialists in helping participants achieve their goals.

The role requires leadership, strong communication, and organizational skills, with a mission to empower people with disabilities to live meaningful, independent lives. Competitive pay and full-time schedule included.

Qualifications

• High School Diploma or GED with 2+ years experience, or an Associate's Degree with 1 year experience in supports.
• Supervisory experience preferred.
• Valid driver’s license and reliable vehicle for work.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Lead day-to-day operations of the STEPS program.
• Supervise, coach, and support Employment Services Specialists.
• Develop engaging daily activities and individualized goal plans.
• Ensure quality services and person-centered supports.
• Complete assessments and oversee required documentation.
• Train and mentor new staff.
• Collaborate with interdisciplinary teams to advocate for participants.
• Provide hands-on support to participants when needed.
• Foster a positive, safe, and inclusive environment.

Skills

Leadership

Supervisory experience

Communication

Organizational skills

Compassionate

Education

High School Diploma/GED + 2 yrs exp

Associate's Degree + 1 yr exp

Job description

Join the Arc Herkimer Team as a Supports Manager STEPS!

Pay: $21.50/hour
Schedule: Full-Time, 40 hours/week; Monday- Friday 8am- 4pm with flexibility

At Arc Herkimer, we're passionate about empowering people with disabilities to live meaningful, independent lives. We're looking for a compassionate, organized, and motivated Supports Manager – STEPS (Strategic Training and Education, a Plan for Success) to lead our Employment Services Specialists and help participants reach their goals.

What You'll Do

• Lead the day-to-day operations of the STEPS program
• Supervise, coach, and support Employment Services Specialists
• Develop engaging daily activities and individualized goal plans
• Ensure quality services and person-centered supports
• Complete assessments and oversee required documentation
• Train and mentor new staff
• Collaborate with interdisciplinary teams to advocate for participants
• Provide hands‑on support to participants when needed
• Foster a positive, safe, and inclusive environment

What We're Looking For

• High School Diploma/GED plus 2 years of related experience, or an Associate's Degree plus 1 year of experience supporting individuals with developmental disabilities
• Supervisory experience preferred
• Valid driver's license
• Reliable personal vehicle and willingness to use it for work
• Strong leadership, communication, and organizational skills
• A passion for helping others succeed

Why Arc Herkimer?

• Rewarding career with purpose
• Supportive and collaborative team
• Training and professional development opportunities
• Opportunities to grow within the organization
• Make a lasting impact in your community every day

In addition to your typical benefits, as a Supports Manager STEPS you can receive:

• Tuition assistance
• Professional development through mentorship, webinars, and more
• Employee discounts at various locations
• VERY generous PTO program with unlimited rollover – accrual increases with longevity
• Sick bank
• Free counseling services
• Emergency fund assistance
• Health, dental, and vision insurance, as well as other great benefits

If you're ready to lead with compassion, inspire your team, and help individuals achieve their goals, we'd love to meet you!

Affirmative Action/Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Policy Statement

Arc Herkimer values diversity and seeks to sustain an environment in which the unique talents of each individual can flourish and contribute to the Arc Herkimer mission. It is the policy of Arc Herkimer not to discriminate against any employee or qualified applicant for employment on the basis of their race, color, religion, age, sex, national origin, marital status, disability, veteran status, military status, sexual orientation, gender identity or expression (including transgender status), predisposing genetic characteristics/genetic information or carrier status, domestic violence victim status, ancestry, ethic group identification, traits historically associated with race, citizenship, creed, marital status, familial status, reproductive health decision making, and all other categories protected by applicable federal, state, or local law, including a known relationship or association with any member of a protected class. This policy shall apply to all employment actions, including but not limited to recruitment, advertising, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination of employment, rates of pay or other forms of compensation, and selection for training/development at all levels of employment.
Arc Herkimer prohibits discrimination by or against employees, interns, representatives, vendors contractors, and all other persons doing business with or for the agency.
The agency is committed to Equal Employment Opportunity (EEO) and affirmative action in all aspects of its business and will utilize affirmative action to make employment decisions so as to further the principle of equal employment opportunity.