Supports Coordinator - Developmental Disabilities Services

Service Access & Management, Inc.; Pottstown (Montgomery County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Holidays

401(k) matching

Wellness programs

Annual increases

No-premium healthcare

Job summary

Service Access & Management, Inc. (SAM) seeks a Supports Coordinator for the Intellectual and Developmental Disabilities (IDD) service line. You will support individuals in living self-directed lives, building relationships, and coordinating meaningful services in collaboration with their support circles.

The role emphasizes advocacy, person-centered planning, and ongoing development in a community-based setting with flexible scheduling and cross-disciplinary collaboration.

Qualifications

• Bachelor’s degree with at least 12 credits in social sciences or a related field.
• 12 credits in social sciences plus 2 years of related experience in human services.

Responsibilities

• Assess individuals’ strengths, needs, and life goals.
• Develop person-centered plans with the individual and their circle of support.
• Coordinate services to meet goals and ensure timely access to supports.
• Monitor service delivery and adjust supports as needed.
• Document activities and communications per regulatory and agency standards.
• Support families with tools to promote informed decision-making.
• Engage in ongoing professional development and training.

Skills

Interpersonal skills

Organizational skills

Communication skills

Caseload management

Independent work

Education

Bachelor’s degree with social sciences credits

Social sciences credits + 2 years human services experience

Job description

Supports Coordinator – Intellectual Developmental Disabilities Service Line Start your career, shift your path, or grow your impact with SAM

Who We Are

At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About The Supports Coordinator - Case Manager Role

As a Supports Coordinator within our Intellectual and Developmental Disabilities (IDD) service line, you'll play a vital role in supporting individuals with IDD, including those with Autism, in living self-directed, fulfilling lives. You’ll build long-term relationships through ongoing case management, advocacy, and coordination of meaningful services. This position is ideal for someone who is compassionate, detail-oriented, and thrives in community-based environments where collaboration and relationships matter.

Supports Coordinator - Case Manager Core Responsibilities

• Assess individual strengths, needs, and life goals
• Develop person-centered plans in collaboration with the individual and their circle of support
• Coordinate services that align with individuals’ goals and ensure timely access to supports
• Monitor service delivery and adjust supports to remain responsive and effective
• Document all activities and communications according to regulatory and agency standards
• Support families with tools and guidance to promote informed decision-making
• Engage in ongoing professional development and training

What You Bring

• Bachelor’s degree with at least 12 credits in social sciences (e.g., social work, psychology, sociology, criminal justice); OR
• A minimum of 12 credits in social sciences plus 2 years of related experience in human services
• Ability to work independently and manage a dynamic caseload
• Strong interpersonal, organizational, and communication skills
• A valid driver’s license and reliable transportation

Who Thrives In This Role

We’ve found that people who are:

• Empathetic and adaptable
• Collaborative and communicative
• Self-motivated and reliable
• Team players with a deep sense of accountability

…tend to thrive in this role. Whether you’re just starting out or building on prior experience, we have a place for you.

Employee Benefits

This position inclues our TOTAL REWARDS benefits, which includes:

• Generous paid time off - 36 days + 11 holidays
• Employer matching 401k – up to 5%
• Recognition and wellness initiatives and rewards
• Scheduled annual increases and longevity bonuses
• No monthly premium for employee only healthcare and no cost vision and dental for you and your family!

In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

Location & Schedule

This position is based in Montgomery County, PA. Work is primarily community-based with remote flexibility.

Office hours are Monday through Friday, 8:30 AM to 4:30 PM.

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.