Supports Coordinator - Developmental Disabilities Services

Service Access & Management, Inc.; Lebanon (Lebanon County); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance (no premium for emp)

PTO 36 days + 11 holidays

401k matching

Wellness programs and rewards

Tuition discounts and development

Job summary

Service Access & Management, Inc. (SAM) seeks a Supports Coordinator for the IDD service line in Lebanon County, PA. You will manage a dynamic caseload, coordinate services, and advocate for individuals with IDD to live self-directed lives.

The role emphasizes compassionate, detail-oriented case management with community-based collaboration and ongoing professional development. Remote flexibility is available; typical hours align with office days.

Qualifications

• Bachelor’s degree in social sciences or 12 credits plus 2 years related experience.
• Ability to work independently and manage a dynamic caseload.
• Strong interpersonal, organizational, and communication skills.

Responsibilities

• Assess individual strengths, needs, and life goals.
• Develop person-centered plans with the individual and their circle of support.
• Coordinate services aligned with goals and ensure timely access to supports.
• Monitor service delivery and adjust supports to remain effective.
• Document activities and communications per regulatory standards.
• Support families with tools to promote informed decision-making.
• Engage in ongoing professional development and training.

Skills

Empathy

Collaboration

Organization

Communication

Education

Bachelor’s degree in social sciences

Social sciences credits + 2 years experience

Job description

Supports Coordinator – Intellectual Developmental Disabilities Service Line

Start your career, shift your path, or grow your impact with SAM

Who We Are

At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About The Supports Coordinator - Case Manager Role

As a Supports Coordinator within our Intellectual and Developmental Disabilities (IDD) service line, you'll play a vital role in supporting individuals with IDD, including those with Autism, in living self-directed, fulfilling lives. You’ll build long-term relationships through ongoing case management, advocacy, and coordination of meaningful services. This position is ideal for someone who is compassionate, detail-oriented, and thrives in community-based environments where collaboration and relationships matter.

Starting Rate: $20/hour

Supports Coordinator - Case Manager Core Responsibilities

• Assess individual strengths, needs, and life goals
• Develop person-centered plans in collaboration with the individual and their circle of support
• Coordinate services that align with individuals’ goals and ensure timely access to supports
• Monitor service delivery and adjust supports to remain responsive and effective
• Document all activities and communications according to regulatory and agency standards
• Support families with tools and guidance to promote informed decision-making
• Engage in ongoing professional development and training

What You Bring

• Bachelor’s degree with at least 12 credits in social sciences (e.g., social work, psychology, sociology, criminal justice); OR
• A minimum of 12 credits in social sciences plus 2 years of related experience in human services
• Ability to work independently and manage a dynamic caseload
• Strong interpersonal, organizational, and communication skills
• A valid driver’s license and reliable transportation

Who Thrives In This Role

We’ve found that people who are:

• Empathetic and adaptable
• Collaborative and communicative
• Self-motivated and reliable
• Team players with a deep sense of accountability

…tend to thrive in this role. Whether you’re just starting out or building on prior experience, we have a place for you.

Employee Benefits

Team members in this role are eligible for SAM’s comprehensive Total Rewards benefits package, which includes:

• No monthly premium for employee-only health insurance
• Single-stream PTO (36 days) + 11 paid holidays
• Employer matching 401k – up to 5%
• Recognition and wellness initiatives and rewards
• In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

Location & Schedule

This position is based in Lebanon County, PA. Work is primarily community-based with remote flexibility.

Office hours are Monday through Friday, 8:30 AM to 4:30 PM.

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.