Supportive Housing Program Lead

Mental Health Association - Western MA; Chicopee (MA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & F

Job summary

Mental Health Association - Western MA is seeking a Program Supervisor to lead the Supportive Housing outreach team alongside the Program Director. You will empower participants toward independence using a strength-based approach and mentor staff to deliver compliant, high-quality services.

The role includes supervising service delivery, maintaining HMIS documentation, collaborating with healthcare partners, and participating in trainings and on-call coverage.

Qualifications

• Valid driver's license and access to a reliable, insured vehicle.
• Ability to work both independently and collaboratively.
• Strong organizational, written, and verbal communication skills.
• Must be at least 18 years of age.

Responsibilities

• Design and oversee program services such as assessments, treatment plans, crisis interventions, and implementation strategies.
• Ensure all participant files, case notes, reports, and medication records are accurate, complete, and comply with organizational procedures.
• Prepare progress reports and maintain HMIS (Homeless Management Information System) documentation.
• Ensure timely submission of required reports and oversee program-related financial transactions.
• Directly supervise 5-10 staff members, explaining and enforcing policies and procedures.
• Provide training, support professional development, evaluate performance, and address personnel issues as needed.
• Ensure adequate staffing levels to minimize overtime while meeting contractual requirements.
• Collaborate with healthcare providers to address participant health needs and respond promptly to incidents involving participants.
• Conduct regular, documented supervision sessions focused on staff and program needs.
• Lead effective team meetings to ensure collaboration and goal alignment.
• Partner with the MHA Housing Specialist to support participant moves, including the completion of move-in checklists.
• Represent the program in community-based provider meetings relevant to supportive housing.
• Attend all required training sessions within the designated orientation period and as mandated thereafter.
• Participate in the on-call rotation and provide after-hours support as needed.

Job description

Mental Health Association - Western MA is seeking a Program Supervisor to lead the Supportive Housing outreach team alongside the Program Director. You will empower participants toward independence using a strength-based approach and mentor staff to deliver compliant, high-quality services.

The role includes supervising service delivery, maintaining HMIS documentation, collaborating with healthcare partners, and participating in trainings and on-call coverage.