Supportive Housing Counselor | Day Shift with Benefits

Downtown Emergency Services Center; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Long-term Disability

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement Plan

Job summary

Downtown Emergency Services Center in Seattle seeks energized Residential Counselors to support residents in permanent supportive housing projects, focusing on those with severe mental illness and substance use issues.

You will coordinate services with clinical staff, assist with on-site activities, and manage building operations when needed. Experience with homelessness and a commitment to respectful client care are essential.

Qualifications

• Basic understanding of homelessness and characteristics of homeless adult population.
• Ability to communicate and work effectively with staff from various backgrounds.
• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
• Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients.

Responsibilities

• Interact with residents in the general milieu and common areas.
• Assist clinical staff in the coordination of services to residents; contact residents' outside service providers as necessary.
• Assist clinical staff in engaging residents through creative, resourceful strategies that build trust and confidence.
• Assist clinical staff in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings.
• Manage all building operations in the absence of other project and clinical staff as assigned.
• Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems.
• Maintain safety and security by monitoring all general access areas and enforcing project rules.
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
• Write significant events involving residents and building operations activities in a daily log; read log daily.
• Assist with room turnovers, new resident leasing and orientation; rent collection and facilities inspections.
• Respond to resident complaints.
• Work cooperatively with clinical and maintenance staff sited at the project and with visiting providers; refer residents to clinical and other staff as necessary
• Initiate appropriate response to maintenance requests.
• Participate in staff meetings and trainings.
• Assist with other property management functions as assigned.
• Other duties as assigned.

Skills

Homelessness awareness

Diversity collaboration

Client behavior management

Education

BA in social or behavioral science

Job description

Downtown Emergency Services Center in Seattle seeks energized Residential Counselors to support residents in permanent supportive housing projects, focusing on those with severe mental illness and substance use issues.

You will coordinate services with clinical staff, assist with on-site activities, and manage building operations when needed. Experience with homelessness and a commitment to respectful client care are essential.