Supportive Case Manager Assistant I

Sarasota Memorial Health Care System; Venice, Northern (FL, KY); On-site; USD 38,000 - 52,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking an Integrated Case Management support role to help Case Managers process services, communicate with patients and families, and document care. You will ensure Medicare rights and payer notices are understood and address post-acute transitions to maintain hospital throughput.

The position emphasizes regulatory compliance, accurate medical record documentation, and collaboration with hospital staff to sustain patient satisfaction and quality of

Qualifications

• Two years of customer service experience in a healthcare or related setting.
• High School Diploma, GED, or equivalent; Associate's degree preferred.

Responsibilities

• Support Case Managers to ensure case management services and documentation are processed.
• Serve as liaison for patients, families, and hospital staff to improve satisfaction and care.
• Explain Medicare rules and discharge/post-acute processes to beneficiaries.
• Assist with timely transition of patients to post-acute services to optimize throughput.
• Ensure compliance with regulatory requirements and payer communications.

Skills

Customer service

Communication

Documentation

EMR systems

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

Case management software

EMR/CM software

Job description

Sarasota Memorial Health Care System is seeking an Integrated Case Management support role to help Case Managers process services, communicate with patients and families, and document care. You will ensure Medicare rights and payer notices are understood and address post-acute transitions to maintain hospital throughput.

The position emphasizes regulatory compliance, accurate medical record documentation, and collaboration with hospital staff to sustain patient satisfaction and quality of