Supported Employment Field Supervisor

Goodwill NYNJ; New York (NY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Generous time off

Health benefits

Retirement matching

Transit and commuter benefits

Job summary

Goodwill NYNJ is seeking a Supervision Manager to lead a team delivering OPWDD Medicaid Waiver funded SEMP services for individuals with I/DD across NYC work sites. You will supervise ~12 DSP staff and manage a combined caseload of about 150 participants, ensuring high-quality community placements and program outcomes.

Responsibilities include daily operations oversight, compliance with funding and billing guidelines, staff training, and strong collaboration with employers.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years’ experience in OPWDD Waiver Programming or SEMP is desirable.
• Proficient with Excel to manage data and create charts/graphs.
• Supervisory experience is a plus.
• Experience with ID/MH populations is beneficial.
• Strong computer skills including Office suite and EHR systems.

Responsibilities

• Coordinate daily operations for SEMP services and DSP staff.
• Oversee approximately 12 DSP-Job Coaching staff; manage a caseload of ~150 participants.
• Ensure compliance with OPWDD, OMIG, and program guidelines.
• Maintain audit-ready documentation and accurate billing support.
• Foster employer relationships to support participant placement and retention.
• Travel to field sites to supervise staff and ensure program quality.

Skills

Excel proficiency

Supervisory experience

OPWDD knowledge

Field-based coordination

Staff training & coaching

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Outlook 365

Teams/Zoom

EHR/CMIS administration

Job description

The SEMP Supervisor oversees a team of field-based DSP-Job Coaches coordinating support for the program participants assigned to each DSP. This includes administration of all aspects of an ongoing vocational support program including planning, staffing, controlling program activities, and achieving fiscal and programmatic goals.

Key Job Considerations

• Seeking a candidate with supervisory experience, delivering OPWDD Medicaid Waiver funded Supported Employment Services to the I/DD population
• Responsible for overseeing a staff of approximately 12 DSP-Job Coaching staff and a combined caseload of approximately 150 individuals
• Provide field-based support to staff throughout various NYC worksites
• Track record of successfully placing participants in community-based jobs using ETP/Discovery model of employment

The Awesome Things You’ll Do

ESSENTIAL JOB FUNCTIONS AND OTHER REGULAR RESPONSIBLITIES (FROM JOB DESCRIPTION AND OTHER SOURCES OF ASSIGNMENTS)

• Coordinate daily operations related to the provision of SEMP services including conducting and / or overseeing:
• Daily oversight of DSP Staff and assurance of adherence to SEMP Policy & Proceduremanual as well as various OPWDD and OMIG Guidance documents
• Site visits to ensure quality of services Maintain good relationships with employers to be able to troubleshoot account issues
• Maintain high retention rate at job sites and ensure that staff provide appropriatesupports in line with Staff Action Plans and individual needs of client at the job site to maintain employment
• Scheduling staff coverage, workloads, & program activities
• Service Planning and service documentation including teaching staff to properly write,
• Daily Progress notes, Life Plans and Staff Action Plans, that meet Quality & Billing Criteria
• Direct Reports may include a mix of Intensive and Extended DSPs
• Review and approval of staff expense reports
• Coordination of efforts to move program participants through the various service ‘buckets’ i.e. Discovery, Job Development, Placement, Stabilization and Long Term Follow Along (extended phase)
• Conduct reviews of procedures and processes to ensure effectiveness of services provided and compliance with all internal and external regulations.
• Responsible for ensuring staff maintain documentation in audit ready condition
• Ensure programs operate within approved budgets by monitoring income and expenses and making required adjustments throughout the fiscal year.
• Monitor participants’ attendance and units of service to ensure programs meet annual budget expectations.
• Provide staff with supervision, training, and follow-up support to help them achieve program objectives.
• Ensure all staff receive trainings mandated by Goodwill and regulating agencies (e.g. OPWDD, ACCES-VR and DOL) in required time frames.
• Implement Person Centered Practices, employment, promotion of independence, and community integration in programs
• Develop and maintain positive relationships with businesses, funding sources, schools, and other agencies
• Other Operations Manager Duties
• Ensure program activities and billing conforms to Funding Source Service Delivery & Billing Guidelines and are in compliance with OMIG guidelines, and NYCRR guidelines.
• Certification in current EHR/CMIS system in order to ensure integrity in program modules, administration of billing units, invoicing, creating new queries, and other vital functions on the back end of the EHR module.
• Implement appropriate QA/QI surveys, training, plans, etc.
• Incident reporting for programs
• Supervises special vocational, employment, and quality improvement projects as assigned by AVP.
• Responsible for hire/terminations.
• Work effectively with employers to facilitate accommodations and mitigate issues for greater job retention.
• Knowledge and use of various online databases including: eMedNY, CHOICES, IRMA
• Other various duties as assigned by management

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• Bachelor’s degree preferred
• 3-5 years’ previous experience working in OPWDD Waiver Programming, preferably SEMP.
• Proficient and comfortable creating Excel spreadsheets to manage data and present information and develop charts and graphs
• Supervisory Experience a plus
• Experience with ID/MH population is a plus
• Excellent computer skills e.g. Microsoft Office Suite, Outlook 365, Teams, Zoom & EHR Database administration necessary (Must be able to help and trouble shoot common problems and set up that staff may have without needing to elevate to IT Support

Knowledge of Medicaid HCBS Waiver Services

Special Working Conditions

Travel required - including field visits to assure staff working remotely out in the field are following regulations and working effectively with participants and employers.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

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