Field Operations Supervisor – Vocational Services

Goodwill Industries of Greater New York and Northern New Jersey; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Time off

Health benefits

Retirement match

Transit benefits

Job summary

Goodwill Industries of Greater New York and Northern New Jersey is seeking a SEMP Supervisor to lead a field-based team delivering Supported Employment services to adults with I/DD. You will oversee ~12 DSP staff and ~150 participants across NYC worksites, ensuring high-quality service and adherence to policy.

The role requires supervisory experience, OPWDD waiver knowledge, proficiency with Excel, and strong collaboration with employers.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years’ experience in OPWDD Waiver Programming, preferably SEMP.
• Proficient with Excel, capable of data management and charting.
• Supervisory experience is a plus.
• Experience with ID/MH population is a plus.
• Knowledge of Medicaid HCBS Waiver Services; strong IT skills in Office suite and EHR systems.

Responsibilities

• Coordinate daily operations for SEMP services, including supervision of DSP staff.
• Oversee adherence to policy, procedures, and applicable regulations (OPWDD, OMIG).
• Conduct site visits to ensure quality and troubleshoot employer issues.
• Maintain high staff retention and ensure appropriate supports at job sites.
• Schedule staff coverage and program activities; manage documentation (Daily Progress notes, Life Plans).
• Review staff expenses and manage budgets within approved levels.
• Move participants through Discovery, Job Development, Placement, Stabilization, and Follow Along.

Skills

Excel

Supervisory experience

OPWDD Waiver knowledge

ID/MH population experience

Microsoft Office Suite

Education

Bachelor’s degree preferred

Tools

EHR Database administration

Job description

Goodwill Industries of Greater New York and Northern New Jersey is seeking a SEMP Supervisor to lead a field-based team delivering Supported Employment services to adults with I/DD. You will oversee ~12 DSP staff and ~150 participants across NYC worksites, ensuring high-quality service and adherence to policy.

The role requires supervisory experience, OPWDD waiver knowledge, proficiency with Excel, and strong collaboration with employers.