Field Supervisor SEMP

Goodwill Industries of Greater New York and Northern New Jersey; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Time off

Health benefits

Retirement match

Transit benefits

Job summary

Goodwill Industries of Greater New York and Northern New Jersey is seeking a SEMP Supervisor to lead a field-based team delivering Supported Employment services to adults with I/DD. You will oversee ~12 DSP staff and ~150 participants across NYC worksites, ensuring high-quality service and adherence to policy.

The role requires supervisory experience, OPWDD waiver knowledge, proficiency with Excel, and strong collaboration with employers.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years’ experience in OPWDD Waiver Programming, preferably SEMP.
• Proficient with Excel, capable of data management and charting.
• Supervisory experience is a plus.
• Experience with ID/MH population is a plus.
• Knowledge of Medicaid HCBS Waiver Services; strong IT skills in Office suite and EHR systems.

Responsibilities

• Coordinate daily operations for SEMP services, including supervision of DSP staff.
• Oversee adherence to policy, procedures, and applicable regulations (OPWDD, OMIG).
• Conduct site visits to ensure quality and troubleshoot employer issues.
• Maintain high staff retention and ensure appropriate supports at job sites.
• Schedule staff coverage and program activities; manage documentation (Daily Progress notes, Life Plans).
• Review staff expenses and manage budgets within approved levels.
• Move participants through Discovery, Job Development, Placement, Stabilization, and Follow Along.

Skills

Excel

Supervisory experience

OPWDD Waiver knowledge

ID/MH population experience

Microsoft Office Suite

Education

Bachelor’s degree preferred

Tools

EHR Database administration

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering an inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

The SEMP Supervisor oversees a team of field-based DSP-Job Coaches coordinating support for the program participants assigned to each DSP. This includes administration of all aspects of an ongoing vocational support program including planning, staffing, controlling program activities, and achieving fiscal and programmatic goals.

Key Job Considerations

• Seeking a candidate with supervisory experience, delivering OPWDD Medicaid Waiver funded Supported Employment Services to the I/DD population
• Responsible for overseeing a staff of approximately 12 DSP-Job Coaching staff and a combined caseload of approximately 150 individuals
• Provide field-based support to staff throughout various NYC worksites
• Track record of successfully placing participants in community-based jobs using ETP/Discovery model of employment

The Awesome Things You’ll Do

• Coordinate daily operations related to the provision of SEMP services including conducting and/or overseeing:
• Daily oversight of DSP Staff and assurance of adherence to SEMP Policy & Procedure manual as well as various OPWDD and OMIG Guidance documents
• Site visits to ensure quality of services; maintain good relationships with employers to be able to troubleshoot account issues
• Maintain high retention rate at job sites and ensure that staff provide appropriate supports in line with Staff Action Plans and individual needs of client at the job site to maintain employment
• Scheduling staff coverage, workloads, & program activities
• Service Planning and service documentation including teaching staff to properly write Daily Progress notes, Life Plans and Staff Action Plans, that meet Quality & Billing Criteria
• Direct Reports may include a mix of Intensive and Extended DSPs
• Review and approval of staff expense reports
• Coordination of efforts to move program participants through the various service ‘buckets’ i.e. Discovery, Job Development, Placement, Stabilization and Long Term Follow Along (extended phase)
• Conduct reviews of procedures and processes to ensure effectiveness of services provided and compliance with all internal and external regulations
• Responsible for ensuring staff maintain documentation in audit ready condition
• Ensure programs operate within approved budgets by monitoring income and expenses and making required adjustments throughout the fiscal year
• Monitor participants’ attendance and units of service to ensure programs meet annual budget expectations
• Provide staff with supervision, training, and follow-up support to help them achieve program objectives
• Ensure all staff receive trainings mandated by Goodwill and regulating agencies (e.g., OPWDD, ACCES-VR and DOL) in required time frames
• Implement Person Centered Practices, employment, promotion of independence, and community integration in programs
• Develop and maintain positive relationships with businesses, funding sources, schools, and other agencies
• Other Operations Manager Duties
• Ensure program activities and billing conforms to Funding Source Service Delivery & Billing Guidelines and are in compliance with OMIG guidelines, and NYCRR guidelines
• Certification in current EHR/CMIS system in order to ensure integrity in program modules, administration of billing units, invoicing, creating new queries, and other vital functions on the back end of the EHR module
• Implement appropriate QA/QI surveys, training, plans, etc.
• Incident reporting for programs
• Supervises special vocational, employment, and quality improvement projects as assigned by AVP
• Responsible for hire/terminations
• Work effectively with employers to facilitate accommodations and mitigate issues for greater job retention
• Knowledge and use of various online databases including: eMedNY, CHOICES, IRMA
• Other various duties as assigned by management

Activities are subject to change / be added to meet business needs with management approval.

This note indicates that activities may vary as needed.

Our Must Haves

• Bachelor’s degree preferred
• 3-5 years’ previous experience working in OPWDD Waiver Programming, preferably SEMP
• Proficient and comfortable creating Excel spreadsheets to manage data and present information and develop charts and graphs
• Supervisory Experience a plus
• Experience with ID/MH population is a plus
• Excellent computer skills e.g. Microsoft Office Suite, Outlook 365, Teams, Zoom & EHR Database administration necessary (Must be able to help and troubleshoot common problems and set up that staff may have without needing to elevate to IT Support)
• Knowledge of Medicaid HCBS Waiver Services

Special Working Conditions

Travel required - including field visits to assure staff working remotely out in the field are following regulations and working effectively with participants and employers.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [e-mail]. We are happy to assist and ensure you have an equal opportunity to apply.