Support Technician - LD

City of Norfolk, VA; Norfolk (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Employer paid pension plan

Medical and dental benefits

Section 457 deferred compensation

Long-term disability

Parking

Job summary

The City of Norfolk, VA is seeking a Support Technician to assist attorneys and staff with clerical duties and general office tasks. You will answer phones, route inquiries, manage records, process contracts, and support administrative proceedings under attorney supervision.

Typical hours are 8:30am–5:00pm, with accompanying benefits. This position supports the City Attorney's Office and related departments in daily operations and file management.

Qualifications

• Knowledge equivalent to four years of high school or equivalent.
• One year of general office work experience required; a bachelor’s degree may substitute.

Responsibilities

• Answer and direct telephone inquiries; enter data into office databases.
• Process paperwork; maintain files; prepare documents and correspondence.
• Gather information for administrative proceedings and for personal injury/ property damage claims.
• Perform clerical duties: greet visitors, schedule, travel, and manage office supplies.

Skills

Data entry

Records management

Communication

Clerical tasks

Education

High school diploma or equivalent

Bachelor's degree may substitute experience

Tools

Office databases

Copiers/Scanners

Job description

Description

The City Attorney's Office is seeking a Support Technician to perform clerical duties and provide general office support and assistance for its attorneys and other personnel. The Support Technician will be responsible for answering and directing telephone inquiries, addressing or forwarding issues presented by visitors and callers, delivering and picking up documents, maintaining and updating records, preparing reports, processing contracts and routine legal documents, maintaining and updating library resources, receiving and processing payments and handling other financial transactions, handling and processing legal correspondence, mail, and other documents, opening and closing files, assisting with file management (including entering data, maintaining and utilizing databases, and copying and scanning documents), and generally providing assistance and support as needed. Work will also include gathering information for administrative proceedings, personal injury incidents, and property damage claims and preparing documents and reports related to the administrative proceedings and claims, all under attorney supervision.

The City Attorney's Office represents the City, the School Board, the Norfolk Employee's Retirement System, and other boards and commissions in legal matters. The City Attorney's Office defends its clients in all litigation, files suits on behalf of its clients, prepares sound legislation for consideration by City Council, provides impartial advice, prepares contracts, ordinances and provides other legal services as necessary.

Department Hiring Salary Range

$42,262 - $52,262 (commensurate with experience)

Essential Functions

• Answers and directs telephone inquiries, enters data into office databases and systems, conducts research as requested.
• Processes paperwork, maintains files, prepares documents and correspondence, compiles reports, sorts and distributes mail, orders office supplies.
• Performs courier/messenger services for the office.
• Assists with internal document management, including data entry and use of office equipment, including copiers and scanners.
• Gathers, reviews, and coordinates information for administrative proceedings and/or personal injury and property damage claims, under supervision of an attorney. Prepares reports and related documents.
• Performs clerical duties by greeting visitors, scheduling appointments and meetings, coordinating travel arrangements, maintaining and retrieving files, distributing calendars and work schedules, maintaining and ordering office supplies, notifying other agencies of information, answering and directing phone calls and resolving issues, entering data into the computer, researching contracts and work orders, processing various plans, keeping various logs of information, preparing various reports, utilizing and maintaining databases, preparing correspondence and reports, picking up and delivering documents, typing legal correspondence and documents, researching documents as requested, processing incoming mail, processing paperwork, and completing paperwork.
• Performs financial duties by maintaining and entering contracts into log, tracking overdue contracts and logging deposits, matching checks with invoices, matching invoices to requisitions, processing payments, contacting vendors regarding invoices or credits, processing transactions and billings, processing time sheets and payroll, verifying payments received, and recording account transactions.
• Performs other duties as assigned.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

One year of general office work experience. A bachelor's degree or above may substitute work experience (as approved by the department).

Additional Information & Requirements

Working Hours

Monday – Friday 8:30am – 5:00pm /40 hours per week

Benefits

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.