Support Technician - LD

City of Norfolk; Norfolk (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

The City of Norfolk's City Attorney's Office is seeking a Support Technician to perform clerical duties and provide general office support for attorneys and staff. You will answer calls, direct inquiries, manage files, process documents, and assist with financial transactions.

You will help with records, library materials, and data entry, under attorney supervision. Typical hours are Monday through Friday, 8:30am to 5:00pm, with a 40-hour work week.

Qualifications

• Level of knowledge equivalent to four years of high school or equivalency.
• One year of general office work experience. A bachelor0s degree or above may substitute work experience (as approved by the department).

Responsibilities

• Answers and directs telephone inquiries; enters data into office databases and systems; conducts research as requested.
• Processes paperwork; maintains files; prepares documents and correspondence; compiles reports; sorts and distributes mail; orders office supplies.
• Performs courier/messenger services for the office.
• Assists with internal document management; data entry; use of office equipment (copiers and scanners).
• Gathers, reviews, and coordinates information for administrative proceedings and/or personal injury and property damage claims; prepares reports and related documents.
• Greets visitors; schedules appointments and meetings; coordinates travel; maintains and retrieving files; maintains calendars and work schedules; orders supplies.
• Notifies other agencies of information; resolves issues; enters data; researches contracts and work orders; prepares reports.
• Maintains and logs contracts; tracks overdue contracts and deposits; processes payments; handles invoices with vendors; payroll and account transactions.
• Performs other duties as assigned.

Skills

Office administration

Data entry

Customer service

Recordkeeping

Education

Bachelor0s degree or higher

High school diploma or equivalent

Job description

The City Attorney's Office is seeking a Support Technician to perform clerical duties and provide general office support and assistance for its attorneys and other personnel. The Support Technician will be responsible for answering and directing telephone inquiries, addressing or forwarding issues presented by visitors and callers, delivering and picking up documents, maintaining and updating records, preparing reports, processing contracts and routine legal documents, maintaining and updating library resources, receiving and processing payments and handling other financial transactions, handling and processing legal correspondence, mail, and other documents, opening and closing files, assisting with file management (including entering data, maintaining and utilizing databases, and copying and scanning documents), and generally providing assistance and support as needed. Work will also include gathering information for administrative proceedings, personal injury incidents, and property damage claims and preparing documents and reports related to the administrative proceedings and claims, all under attorney supervision.

The City Attorney's Office represents the City, the School Board, the Norfolk Employee's Retirement System, and other boards and commissions in legal matters. The City Attorney's Office defends its clients in all litigation, files suits on behalf of its clients, prepares sound legislation for consideration by City Council, provides impartial advice, prepares contracts, ordinances and provides other legal services as necessary.

Department Hiring Salary Range: $42,262 - $52,262 (commensurate with experience)

Essential functions include but are not limited to:

• Answers and directs telephone inquiries, enters data into office databases and systems, conducts research as requested.
• Processes paperwork, maintains files, prepares documents and correspondence, compiles reports, sorts and distributes mail, orders office supplies.
• Performs courier/messenger services for the office.
• Assists with internal document management, including data entry and use of office equipment, including copiers and scanners.
• Gathers, reviews, and coordinates information for administrative proceedings and/or personal injury and property damage claims, under supervision of an attorney. Prepares reports and related documents.
• Performs clerical duties by greeting visitors, scheduling appointments and meetings, coordinating travel arrangements, maintaining and retrieving files, distributing calendars and work schedules, maintaining and ordering office supplies, notifying other agencies of information, answering and directing phone calls and resolving issues, entering data into the computer, researching contracts and work orders, processing various plans, keeping various logs of information, preparing various reports, utilizing and maintaining databases, preparing correspondence and reports, picking up and delivering documents, typing legal correspondence and documents, researching documents as requested, processing incoming mail, processing paperwork, and completing paperwork.
• Performs financial duties by maintaining and entering contracts into log, tracking overdue contracts and logging deposits, matching checks with invoices, matching invoices to requisitions, processing payments, contacting vendors regarding invoices or credits, processing transactions and billings, processing time sheets and payroll, verifying payments received, and recording account transactions.
• Performs other duties as assigned.

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

One year of general office work experience. A bachelor's degree or above may substitute work experience (as approved by the department).

Working Hours: Monday – Friday 8:30am – 5:00pm /40 hours per week