Systems Engineer (Field)

NexusTek; New York (NY); On-site; USD 29,700 - 36,300; Full time

Benefits offered by this job

Four weeks of annual PTO

Seven paid national holidays

Medical, dental, vision options

Company‑paid life insurance

Disability coverage (short & long-term

Voluntary benefits (critical illness)

Job summary

NexusTek in the New York City area is seeking a proactive IT support specialist to deliver tier I and tier II client support for desktops, mobile devices, and server infrastructure. This role requires frequent travel to client sites, access to a vehicle, and on‑call participation on a rotating schedule.

You will work hands‑on and remotely with the latest technology, coordinate with engineering, client services, and vendors to resolve issues, maintain documentation, and ensure timely maintenance

Qualifications

• First and second level consultative client support for desktops, mobile devices, and server infrastructure.
• Maintain high levels of customer satisfaction and billable hours.
• Work closely with project engineering, client services team, management team, and 3rd‑party vendors to resolve clients’ technology issues.
• Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients.

Responsibilities

• Provide first and second level consultative client support for desktops, mobile devices, and server infrastructure.
• Maintain high levels of customer satisfaction and billable hours.
• Work closely with project engineering, client services team, management team, and 3rd‑party vendors to resolve clients’ technology issues.
• Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients.

Skills

Desktop support

Server administration

Customer communication

Documentation

Time-keeping

Client support

Education

Bachelor's degree in Computer Engineering / Computer Science / Information Systems

Tools

ConnectWise

LabTech

IT Glue

ADP My Learning

Job description

Working hours

Monday – Friday 8:00 am - 5:00 pm Eastern. Participation in a rotating on‑call schedule is required, and occasional after‑hours support may be needed based on client demands.

Location and travel requirements

This role requires up to 100% daily travel to client sites throughout the Manhattan, Brooklyn, and New Jersey suburbs as well as to NexusTek's Midtown Manhattan office. Typical schedules include supporting two client sites per day in approximately four‑hour blocks.

Note: This role requires that you have access to a vehicle and maintain a current and valid driver’s license.

Why this job is exciting

This is a fast‑paced, ever‑changing IT position. You will work hands‑on as well as remotely with the latest technology in multiple environments, while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.

Who You Are

Proactive and independent technical expert who performs a variety of tier I technical support responsibilities, requiring a thorough working knowledge of information technology and infrastructure administration. You are a skilled communicator on all levels and maintain meticulous attention to detail through time‑keeping, documentation, and execution of technical work.

You know how to:

• Provide first and second level consultative client support for desktops, mobile devices, and server infrastructure.
• Maintain high levels of customer satisfaction and billable hours.
• Work closely with project engineering, client services team, management team, and 3rd‑party vendors to resolve clients’ technology issues.
• Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients.

Technology working knowledge

• Experience resolving technical problems and troubleshooting in a client/server environment
• Windows Desktop Operating Systems
• Windows Server 2016 to present
• Workstation/Server Hardware
• Peripheral Devices including printers, scanners, etc.
• Networking including routers, switches, firewalls, etc.
• Cloud‑Based and virtualization technologies
• Common client/server applications including Microsoft 365, Adobe, etc.
• Windows 10 / 11
• Mac (MacOS)
• Networking technologies
• Server/PC hardware diagnostics
• Microsoft 365 provisioning and support
• MSP applications like ConnectWise, LabTech, and IT Glue desirable
• Industry certifications (CompTIA A+ / Networking, M365 Endpoint Administrator, Microsoft Azure Fundamentals), bachelor’s degree in computer engineering, computer science, information systems are highly desirable.

Pay and Benefits

Estimated starting salary/ wage range: $33.00 – $36.00 per hour, less applicable withholdings and deductions, paid on a semi‑monthly basis. The actual salary offered may vary based on relevant factors as determined in the Company’s discretion.

In addition to legally‑required benefits, NexusTek offers a generous benefit package to all eligible full‑time employees:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company‑paid life insurance, short and long‑term disability
• Voluntary benefits such as critical illness and accident coverage
• Voluntary legal shield and identity theft protection
• Discretionary annual 401(k) match plan
• Generous employee referral bonus plan
• Employee assistance program
• Access to over 90,000 courses in ADP My Learning
• StandOut employee engagement tools
• Eligibility to apply for a Pluralsight license

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

NexusTek participates in E‑Verify for all U.S. Employees.