Support Technician III

NexusTek; Monroe (CT); Hybrid; USD 37,000 - 51,000; Full time

Benefits offered by this job

PTO 4 weeks

Paid holidays

Medical/dental/vision

Life insurance

Disability

401k match

Referral bonus

Employee Assistance

Pluralsight access

Leadership Academy

Job summary

NexusTek is seeking a Support Technician III in Monroe, CT to assist clients with IT needs, ensure secure and reliable infrastructure, and support daily operations. You will engage with clients, propose solutions, and perform administrative tasks including data entry and maintaining customer records.

The role requires proactive IT expertise, strong communication, and hands-on experience with server and network troubleshooting, backups, and security tasks.

Qualifications

• Strong server and network troubleshooting skills.
• Excellent communication at all levels.
• Attention to timekeeping and documentation.

Responsibilities

• Interact with clients to assess technology needs and propose solutions.
• Monitor and maintain PCI compliant security and backups.
• Manage Active Directory, email, virtualization, monitoring, and remote management.
• Resolve LAN/WAN issues and ensure network reliability.
• Provide high level customer service to hotel portfolio.

Skills

IT troubleshooting

Server administration

Network administration

Active Directory

Office 365

VMware

Customer service

Documentation

Tools

Windows Server

Azure

SharePoint

Office 365

VMware

Cisco

Meraki

HP

Lenovo

Job description

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cyber security, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas.

Our mission is to take away technology headaches allowing our clients to focus on their core business.

Working hours

Monday – Friday 8:00am – 5:00pm EST

This is a full-time position that may involve rotating on call schedules during holidays with other engineers.

Location requirements

Monroe, CT: This is a hybrid position with 4 days in our Monroe office and 1 day work from home.

Dress Code: Business casual

Why this job is exciting

No two days are alike at an MSP! As a Support Technician III you’ll engage with our client to understand their technology needs, propose solutions, and ensure the smooth operation and security of their IT infrastructure. You will be accountable for a variety of administrative duties including fielding customer questions, maintaining customer information, and data entry management.

Who you are

Proactive and independent IT technical expert who performs a variety of IT technical support responsibilities, requiring a thorough working knowledge of server and network troubleshooting. You are a skilled communicator on all levels. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.

You know how to:

• Communicate regularly with our clients and their teams to understand their technology needs and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
• Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
• Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
• Identify and correct all LAN and WAN issues.
• Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.

You have skills in the following technologies:

• Knowledge of computers, servers, and networks including firewalls, network diagnostics, VLAN configuration, IP issues , VMWare .
• Knowledge of the following software and hardware:
• Microsoft Products (Windows Server 2012 -present, Windows 10, Azure, SharePoint, Office 365, Etc...)
• VMWare
• Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, workstations, security appliances, etc.)

Knowledge of the following list below are preferred:

• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
• PCI (Payment Card Industry) Compliance.
• Advanced understanding of DHCP, DNS, and IP protocols.

Pay and Benefits

This is a full-time position located in Monroe, CT and performed in office and remote .

Estimated Starting Salary/Wage Range: Starting at $32 hourly increasing based on experience , less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographically ...).

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process

Below is our typical interview process for this role:

Screening Stage - Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory 20 minute screening

Interview Stage – We’ll dive into your experience more in depth

• 30 minute interview with the hiring manager
• One Hour technical interview with hiring manager and direct manager.
• References: 3 professional references with at least one being someone who directly managed you
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees