Hybrid IT Support Technician III

Nexus Technologies LLC; Monroe (CT); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Four weeks PTO

Seven holidays

Life insurance

401k match

EAP

Training programs

Job summary

NexusTek seeks a Support Technician III for a hybrid role in Monroe, CT. You will engage with clients to understand technology needs, propose solutions, and ensure the operation and security of their IT infrastructure.

You’ll perform administrative duties including fielding questions, maintaining client records, and data entry. We value proactive, communicative IT professionals with strong server and network skills and meticulous documentation.

Qualifications

• Proactive IT professional with strong server and network troubleshooting knowledge.
• Experience supporting Windows server environments and Office 365.
• Ability to communicate effectively with clients and document details accurately.

Responsibilities

• Assist with day-to-day IT support for hospitality clients.
• Field customer questions and document interactions.
• Maintain client information and data in systems.
• Ensure security and operational integrity of client IT infrastructure.

Skills

Active Directory

Office 365

Networking troubleshooting

Remote monitoring tools

Customer service

Tools

VMware

Cisco

Meraki

HP

Lenovo servers

Job description

NexusTek seeks a Support Technician III for a hybrid role in Monroe, CT. You will engage with clients to understand technology needs, propose solutions, and ensure the operation and security of their IT infrastructure.

You’ll perform administrative duties including fielding questions, maintaining client records, and data entry. We value proactive, communicative IT professionals with strong server and network skills and meticulous documentation.