Mobile Video Field Support Technician

Mediabistro; Plantation (FL); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company in critical communications seeks a Field Service Technician for their team in Plantation, FL. This role focuses on enhancing customer satisfaction through expert service and support during installations and ongoing customer relations. Candidates should possess strong technical skills and experience in electronics or IT, with an emphasis on customer engagement. This position includes travel to customer sites, requiring flexibility and adaptability to meet diverse client needs.

Benefits

Incentive Bonus Plans

Medical, Dental, and Vision benefits

401K with Company Match

Generous Paid Time Off Packages

Qualifications

• Experience in Electronics Technician, System Technologist, or IT.
• Ability to train in a classroom style setting.
• Proficiency in network configuration and troubleshooting.

Responsibilities

• Deliver exceptional customer service and support during deployment.
• Troubleshoot and diagnose technical issues.
• Create detailed service reports for customer sign-off.

Skills

Excellent customer service skills

Communication skills

Troubleshooting skills

Education

5+ years in Field Service, Electronics, or IT

Job description

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewMotorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we'll follow up with an exploratory conversation.Job Description

Job Description We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

The Technical Customer Experience Manager will be responsible for but not limited to the following : For the assigned Region, the Field Service Technician will work directly with Customer Experience, Sales, Systems Integration, Centralized Management Support Organization (CMSO), and the Product Group to ensure that customer needs are being met.

The Field Service Technician will serve as a critical point of contact to ensure our customer satisfaction during the deployment and post-deployment phases of a customer's life cycle.

Scope of Responsibilities : Work along side our Customer Experience team to assist with the coordination between Sales, Systems Integration, centralized support, and product group.

Troubleshoot system failures that may be a result of hardware failure, network or software configuration issues.

Diagnose technical issues and determining proper solutions.

Provide high level training for administrators end users on product and system configuration.

Train and supervise third party integrators on the installation of mobile video devices : BWC and ICV.

Where applicable, facilitate customer communications of technical / product issue resolutions from the Product Group / Centralized Support Organization

Assist with in deployment configurations, bridging the customer to Support.

Produce timely and detailed service reports with customer sign off and acceptance.

Follow all company's filed procedures and protocols.

Cooperate with technical teams and share information across the organization.

Comprehend customer requirements and make appropriate recommendations / briefings.

Build positive relationships with customers.

Identify repeating and systemic issues and work with applicable internal stakeholders to develop processes and policies to systemically eradicate such issues

Qualifications : 5+ years ofexperience in one or more of the following : Electronics Technician, System Technologist, System Manager, Field Service, or IT

Windows administrator, windows networking, TCP / IP, Wi-Fi / Router configuration, IP device configuration, strong hardware and software troubleshooting skills

Excellent customer service and communication skills

Able to train / demonstrate hardware and software product capabilities in a classroom style setting

Installation project management, coordinating with internal / external resources to see customer installation from conception to completion

City Government and Law Enforcement environment a plus

Travel throughout Specified Region / Territory

Demonstrated ability to develop relationships and collaborate across organizational boundaries to resolve process issues

Demonstrated ability to work effectively in a matrix environment

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background checkadministered by Motorola Solutions Inc. customers.

Location : In-region remote work position, with overnight in-region travel to meet customer demand with a combination of remote support and onsite support.

Basic Requirements

5+ years ofexperience in one or more of the following : Electronics Technician, System Technologist, System Manager, Field Service, or IT

Must be able to obtain background clearance as required by government customer

Travel Requirements25-50%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNo

Our U.S.Benefitsinclude : Incentive Bonus Plans Medical, Dental, Visionbenefits 401K with Company Match 10 Paid Holidays GenerousPaidTime Off Packages Employee Stock Purchase Plan PaidParental & Family Leave and more!

EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [emailprotected] .

Create a job alert for this search

Field Support Technician • Plantation, FL, United States