Support Tech Lead

NTT DATA, Inc.; Butlerville (IN); In loco; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

NTT DATA, Inc. is seeking an experienced SSIS and SQL Server Support Tech Lead to manage, optimize, and troubleshoot core database and data integration environments.

You will lead a team of support and database engineers, handle critical production incidents, and ensure high availability of MS SQL Server and SSIS infrastructure. The role requires 7 to 9 years of IT experience, with at least 4+ years focusing on MS SQL Server administration/development and SSIS production support.

Competenze

• 7 to 9 years of total IT experience.
• At least 4+ years specializing in MS SQL Server administration/development and SSIS production support.
• Strong proficiency in T-SQL programming, stored procedures, indexing strategies, and query performance tuning.

Mansioni

• Production Support & Incident Management: Lead triage, troubleshooting, and resolution of critical production issues related to SQL Server databases, jobs, and SSIS package failures.
• ETL & SSIS Optimization: Monitor, review, and fine-tune SSIS packages to improve execution performance, error handling, and logging mechanisms.
• Database Performance Tuning: Analyze and optimize complex T-SQL queries, stored procedures, indexes, and execution plans to reduce server load and latency.
• Technical Leadership: Guide and mentor junior and mid-level support engineers, conduct code/script reviews, and establish operational best practices.
• Automation & Maintenance: Implement proactive maintenance routines, index rebuilding strategies, database backups/restores, and automation scripts using PowerShell or SQL Agent.
• Collaboration: Coordinate with cross-functional development, infrastructure, and business stakeholder teams during RCA and deployment cycles.

Conoscenze

Leadership

Incident management

Mentoring

ETL optimization

Query tuning

Cross-functional collaboration

Analytical thinking

Client/stakeholder communication

Strumenti

SSIS

MS SQL Server

PowerShell

SQL Agent

Descrizione del lavoro

We are looking for 7 to 9 yrs of experienced and hands-on SSIS and SQL Server Support Tech Lead to manage, optimize, and troubleshoot our core database and data integration environments. In this role, you will lead a team of support and database engineers, handle critical production incidents, optimize slow-running queries, and ensure high availability of our MS SQL Server and SSIS infrastructure

Key Responsibilities

• Production Support & Incident Management: Lead the triage, troubleshooting, and resolution of critical production issues related to SQL Server databases, jobs, and SSIS package failures
• ETL & SSIS Optimization: Monitor, review, and fine-tune SSIS packages to improve execution performance, error handling, and logging mechanisms
• Database Performance Tuning: Analyze and optimize complex T‑SQL queries, stored procedures, indexes, and execution plans to reduce server load and latency
• Technical Leadership: Guide and mentor junior and mid-level support engineers, conduct code/script reviews, and establish operational best practices
• Automation & Maintenance: Implement proactive maintenance routines, index rebuilding strategies, database backups/restores, and automation scripts using PowerShell or SQL Agent
• Collaboration: Coordinate with cross-functional development, infrastructure, and business stakeholder teams during root cause analysis (RCA) and deployment cycles

Required Qualifications & Skills

• Experience: 7 to 9 years of total IT experience, with at least 4+ years specializing in MS SQL Server administration/development and SSIS production support.
• SQL Server Expertise: Deep proficiency in T‑SQL programming, stored procedures, triggers, indexing strategies, and query performance tuning.
• SSIS Proficiency: Expert-level capability in designing, deploying, and troubleshooting SQL Server Integration Services (SSIS) packages.
• Monitoring & Tooling: Hands-on experience with SQL Server Management Studio (SSMS), SQL Server Agent, and performance monitoring tools.
• Scripting: Basic to intermediate proficiency in PowerShell or Python for automation tasks.
• Soft Skills: Strong analytical mindset, excellent client/stakeholder communication, and experience managing on-call support rotations or incident queues