Support Tech Lead

NTT DATA, Inc.; Indianapolis (IN); On-site; USD 100,000 - 150,000; Full time

Job summary

NTT DATA, Inc. seeks an experienced SSIS and SQL Server Support Tech Lead to manage and optimize core database and data integration environments. You will lead a team of engineers, handle critical production incidents, and ensure high availability of MS SQL Server and SSIS infrastructure.

You will guide SSIS package design, performance tuning, and robust automation while collaborating with cross-functional teams on RCA and deployments. Strong leadership and communication are essential.

Qualifications

• 7 to 9 years of total IT experience, with at least 4+ years specializing in MS SQL Server administration/development and SSIS production support.
• Deep proficiency in T‑SQL programming, stored procedures, triggers, indexing strategies, and query performance tuning.
• Expert-level capability in designing, deploying, and troubleshooting SQL Server Integration Services (SSIS) packages.
• Hands-on experience with SSMS, SQL Server Agent, and performance monitoring tools.
• Basic to intermediate proficiency in PowerShell or Python for automation tasks.

Responsibilities

• Lead the triage, troubleshooting, and resolution of critical production issues related to SQL Server databases, jobs, and SSIS package failures.
• Monitor, review, and fine-tune SSIS packages to improve execution performance, error handling, and logging mechanisms.
• Analyze and optimize complex T-SQL queries, stored procedures, indexes, and execution plans to reduce server load and latency.
• Guide and mentor junior and mid-level support engineers, conduct code/script reviews, and establish operational best practices.
• Implement proactive maintenance routines, index rebuilding strategies, database backups/restores, and automation scripts using PowerShell or SQL Agent.
• Coordinate with cross-functional development, infrastructure, and business stakeholder teams during root cause analysis (RCA) and deployment cycles

Skills

SSIS

MS SQL Server

T-SQL

Query optimization

Incident management

Mentoring

PowerShell/Python

Tools

SSMS

SQL Server Agent

Job description

We are looking for 7 to 9 yrs of experienced and hands‑on

SSIS and SQL Server Support Tech Lead

to manage, optimize, and troubleshoot our core database and data integration environments. In this role, you will lead a team of support and database engineers, handle critical production incidents, optimize slow‑running queries, and ensure high availability of our MS SQL Server and SSIS infrastructure

Key Responsibilities

Production Support & Incident Management:

• Lead the triage, troubleshooting, and resolution of critical production issues related to SQL Server databases, jobs, and SSIS package failures

ETL & SSIS Optimization:

• Monitor, review, and fine‑tune SSIS packages to improve execution performance, error handling, and logging mechanisms

Database Performance Tuning:

• Analyze and optimize complex T‑SQL queries, stored procedures, indexes, and execution plans to reduce server load and latency

Technical Leadership:

• Guide and mentor junior and mid‑level support engineers, conduct code/script reviews, and establish operational best practices

Automation & Maintenance:

• Implement proactive maintenance routines, index rebuilding strategies, database backups/restores, and automation scripts using PowerShell or SQL AgentCollaboration:

Collaboration:

• Coordinate with cross‑functional development, infrastructure, and business stakeholder teams during root cause analysis (RCA) and deployment cycles

Required Qualifications & Skills

Experience:

• 7 to 9 years of total IT experience, with at least 4+ years specializing in MS SQL Server administration/development and SSIS production support.

SQL Server Expertise:

• Deep proficiency in T‑SQL programming, stored procedures, triggers, indexing strategies, and query performance tuning.

SSIS Proficiency:

• Expert‑level capability in designing, deploying, and troubleshooting SQL Server Integration Services (SSIS) packages.

Monitoring & Tooling:

• Hands‑on experience with SQL Server Management Studio (SSMS), SQL Server Agent, and performance monitoring tools.

Scripting:

• Basic to intermediate proficiency in PowerShell or Python for automation tasks.

Soft Skills:

• Strong analytical mindset, excellent client/stakeholder communication, and experience managing on‑call support rotations or incident queues