Support Tech

Dexian; Prescott (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Dexian seeks a dedicated Support Technician to provide critical administrative, customer intake, and service support in a fast-paced office. You will manage emails, calls, and requests, coordinate tasks, maintain records, and produce reports using Outlook, Teams, Excel, Word, and PowerPoint.

The role replaces departing staff and ensures smooth daily operations across departments, requiring four+ years of office experience and strong detail orientation.

Qualifications

• High school diploma or GED required.
• 4+ years of experience in advanced administrative roles or equivalent education/experience.
• At least four years of experience using Word, Excel, and PowerPoint or similar software applications.
• Demonstrated advanced proficiency in MS Office Suite, including Outlook, Teams, Excel, Word, and PowerPoint.
• Knowledge of specialized administrative functions and their practical application to complex business situations.
• Strong organizational, coordination, and research skills.
• Ability to multitask, prioritize conflicting demands, and maintain meticulous attention to detail in a fast-paced environment.

Responsibilities

• Manage and prioritize customer intake, phone inquiries, email correspondence, and service requests in a busy office setting.
• Coordinate multiple administrative tasks simultaneously while maintaining accuracy and responsiveness.
• Gather, verify, track, and maintain records, reports, and supporting documentation.
• Use administrative tools such as Outlook, Teams, Excel, Word, PowerPoint, and other relevant systems to facilitate business operations.
• Conduct research, compile data, and prepare reports or presentations for team and management use.
• Act as a communication link between customers, team members, and internal departments, providing professional customer support.

Skills

MS Office Suite

Administrative coordination

Multitasking

Detail oriented

Communication skills

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

Outlook

Teams

Job description

Position Summary

The organization is seeking a dedicated Support Technician to provide essential administrative, customer intake, customer service, and operational support within a fast-paced, multitasked environment. This role involves supporting daily office functions, handling high volumes of emails, phone calls, customer requests, and administrative transactions with accuracy and attention to detail. The position is intended to replace departing support staff and ensure the continued smooth operation of organizational activities.

Key Responsibilities

• Manage and prioritize customer intake, phone inquiries, email correspondence, and service requests in a busy office setting.


• Coordinate multiple administrative tasks simultaneously while maintaining accuracy and responsiveness.


• Gather, verify, track, and maintain records, reports, and supporting documentation.


• Use administrative tools such as Outlook, Teams, Excel, Word, PowerPoint, and other relevant systems to facilitate business operations.


• Conduct research, compile data, and prepare reports or presentations for team and management use.


• Act as a communication link between customers, team members, and internal departments, providing professional customer support.

Required Qualifications

• High school diploma or GED.


• A minimum of four years of experience in advanced administrative roles or an equivalent combination of education and professional experience.


• At least four years of experience using Word, Excel, and PowerPoint or similar software applications.


• Demonstrated advanced proficiency in MS Office Suite, including Outlook, Teams, Excel, Word, and PowerPoint.


• Knowledge of specialized administrative functions and their practical application to complex business situations.


• Strong organizational, coordination, and research skills.


• Ability to multitask, prioritize conflicting demands, and maintain meticulous attention to detail in a fast-paced environment.

Preferred Qualifications

• Experience supporting a small office environment with multiple functions and stakeholders.


• Excellent communication and interpersonal skills, capable of engaging effectively with internal teams and external customers.


• Proven teamwork, adaptability, and flexibility.


• Exposure to project coordination or project management activities.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.