Support Team Member

Thunderdome-Restaurant-Group; Mason (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Thunderdome Restaurant Group is seeking a full-time support team member in Mason, OH. You will greet guests, answer phones, take reservations, help with carry out operations, and assist both the service and bar teams with prep, stocking, and cleaning.

You’ll handle guest requests professionally, maintain a clean, safe environment, and contribute to a cooperative team culture in a growing restaurant group.

Qualifications

• Guest service experience preferred.
• Ability to multi-task in a fast-paced environment.
• Must be able to follow written and oral instructions.

Responsibilities

• Greets guests, answers phones and makes reservations.
• Assists with carry out operations.
• Supports service team with clearing, cleaning and resetting tables.
• Supports bar team with bar prep, stocking and cleaning glassware.
• Handles guests' requests and complaints professionally to ensure satisfaction.

Skills

Customer service

Teamwork

Communication

Multi-tasking

Job description

WHO WE AREAre you ready to elevate your career in the restaurant industry? Thunderdome Restaurant Group currently has nine growing concepts: Bakersfield, The Eagle, Krueger’s Tavern, SoHi, Maplewood, Pepp & Dolores, The Davidson, City Bird and Currito. We're looking for individuals who are passionate about excellence and driven by continuous learning. We value loyalty, curiosity, and a relentless pursuit of excellence. All decisions are made based on the CORE VALUES of the company’s mission within their environments:Make a MemoryAdd ValueBe TransparentPersevereThrow the PartyOUR OPPORTUNITYSupport team members are responsible for the overall guest experience according to Thunderdome's quality and service standards. Support team members function in different roles including, bar backs, hosts, food runners and server assistants. We are looking for someone who is passionate and driven to grow alongside the growth of our restaurant group. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 50 pounds. This position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.HOW YOU WILL CONTRIBUTEKnowledgeable about our food and beverage offeringsMaintains a clean and professional appearanceMaintains a safe and clean environment for guests and teamGreets our guests, answers phones and makes reservationsAssists with carry out operationsSupports service team with clearing, cleaning and resetting of tablesSupports bar team with bar prep, stocking the bar and cleaning glasswareHandles guests' requests and complaints professionally and ensures guest satisfactionMaintains a positive and cooperative team environmentWHAT WE PROVIDEMedical, vision, dental and life insurance eligibility within 90 days of employment for full time team members401K eligibility for full time team members after the completion of 1 year of continuous serviceOpportunity to grow, be challenged and pushed professionally