Regional Client Experience Lead - NPS & Growth

Tyler Technologies, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 75,000 - 95,000; Full time

Job summary

A leading tech company is seeking a Client Experience Manager who will transform support into client success. This role involves owning the client experience in the assigned region, enhancing NPS performance, and leading a cross-functional team. The ideal candidate will possess strong problem-solving and communication skills, and familiarity with ERP systems is a plus. Travel of 10-25% is expected.

Qualifications

• Strong understanding of support operations and feedback systems.
• Experience in relationship building and issue resolution.
• Ability to monitor performance metrics like NPS.

Responsibilities

• Own and enhance the client experience for the assigned region.
• Track and improve clients’ NPS through engagement and outreach.
• Serve as a high-level escalation path for client concerns.

Skills

Client lifecycle understanding

Excellent communication

Problem-solving skills

Prioritization skills

Job description

A leading tech company is seeking a Client Experience Manager who will transform support into client success. This role involves owning the client experience in the assigned region, enhancing NPS performance, and leading a cross-functional team. The ideal candidate will possess strong problem-solving and communication skills, and familiarity with ERP systems is a plus. Travel of 10-25% is expected.