Support System Specialist

SERENITY HOSPICE CARE; Hamilton Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Matched 401(k)

PTO

Job summary

Serenity Hospice Care is seeking a dedicated Support System Specialist to deliver technical and operational support to field staff and office personnel. You will troubleshoot Homecare Homebase (HCHB) and Vitalis, assist with Microsoft Office tools, and coach staff on proper technology usage.

You will collaborate with clinical and administrative teams, manage user accounts, and help improve workflows while ensuring confidentiality and security of patient information.

Qualifications

• Experience providing technical or software support in healthcare settings.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, Teams).
• Experience with Homecare Homebase (HCHB) and/or Vitalis preferred.

Responsibilities

• Provide timely technical support to staff for computer systems, software, mobile devices, and access issues.
• Assist users with troubleshooting and resolving Homecare Homebase (HCHB) and Vitalis related problems.
• Support system navigation, data entry, login/access issues, and basic application troubleshooting.
• Provide guidance and training on software and technology usage.
• Document issues and resolutions and maintain records of user requests.

Skills

Technical support

Healthcare IT support

Communication skills

Troubleshooting

Tools

Homecare Homebase (HCHB)

Vitalis

Microsoft Office

Job description

Position Summary

The Support System Specialist provides technical and operational support to field staff and office personnel, ensuring they have the tools, systems, and resources needed to perform their responsibilities efficiently. This role serves as a primary point of contact for troubleshooting technology-related issues, assisting users with software applications, and supporting the day-to-day use of healthcare and office systems.

Key Responsibilities

• Provide timely technical support to field staff regarding computer systems, software applications, mobile devices, and access issues.

• Assist employees with troubleshooting and resolving issues related to Homecare Homebase (HCHB) and Vitalis systems.

• Support field staff with system navigation, documentation, login/access issues, data entry, and basic application troubleshooting.

• Provide guidance and training to staff on the proper use of software and technology systems.

• Utilize Microsoft Office applications, including Outlook, Word, Excel, and Teams, to support daily administrative and operational functions.

• Assist with email, calendar, document management, spreadsheets, and other Microsoft Office-related technical issues.

• Troubleshoot connectivity, hardware, software, and user-access issues and elevate complex problems to the appropriate IT department or vendor when necessary.

• Maintain accurate records of technical issues, resolutions, user requests, and system-related concerns.

• Communicate technical information clearly and professionally to employees with varying levels of technical experience.

• Assist with user account setup, password/access issues, system permissions, and onboarding technology needs as assigned.

• Monitor recurring technical issues and identify opportunities to improve workflows, user training, and system utilization.

• Collaborate with administrative, clinical, scheduling, and IT teams to resolve system and workflow issues.

• Assist with software updates, system changes, testing, and implementation of new technology or applications.

• Protect confidential employee and patient information by following organizational policies and applicable privacy and security requirements.

• Provide dependable, customer-focused support while maintaining professionalism and patience when assisting staff under time-sensitive circumstances.

Required Qualifications

• Experience providing technical, software, administrative, or user support in a healthcare, homecare, or office environment.

• Proficiency with Microsoft Office, particularly Outlook, Word, Excel, and Teams.

• Experience with Homecare Homebase (HCHB) and/or Vitalis preferred.

• Strong problem-solving and troubleshooting skills.

• Excellent written and verbal communication skills.

• Ability to explain technical processes in clear, easy-to-understand language.

• Strong organizational skills and ability to manage multiple support requests and priorities.

• Ability to work independently while collaborating effectively with clinical and administrative teams.

• Demonstrated commitment to confidentiality and appropriate handling of sensitive information.

  This position is full time, Monday through Friday from 8:30am to 4:30pm.

  We offer a competitive salary based on experience and a generous benefit package including Health, Dental, Matched 401(k) and PTO Days.

  Serenity Hospice Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.