Patient Support Specialist

Amazing Hospice Care Inc; Saginaw (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Mileage reimbursement

401K with 15% match

Company phone

PTO

Continuing education

Job summary

Horizon Hospice Care in Michigan seeks a Patient Support Specialist to deliver compassionate patient services and manage referrals through Start of Care or Resumption of Care. You will respond to inquiries, coordinate with intake and clinical teams, and help ensure timely, compliant processing of referrals.

The role emphasizes teamwork, attention to documentation, and ongoing collaboration with multiple departments to support quality patient care and a positive patient experience.

Qualifications

• Bachelor's degree in healthcare administration, marketing, business, or related field preferred.
• Minimum of 1 year of experience in healthcare sales, marketing, or community relations, preferably in hospice or healthcare services.
• Strong interpersonal and communication skills, with the ability to establish and maintain relationships with diverse stakeholders.
• Knowledge of hospice regulations, Medicare/Medicaid guidelines, and healthcare industry trends is desirable.
• Valid driver's license and reliable transportation required.

Responsibilities

• Provide a team approach to building Horizon Hospice Care's reputation of quality service, dependability, and ownership of delivering great care to our patients, sources, and staff.
• Read and respond professionally to emails and phone calls in a timely and effective manner.
• Receive inbound phone calls and address questions/needs professionally and comprehensively.
• Conduct extensive clinical review for all incoming referrals prior to Start of Care or Resumption of Care.
• Document all pertinent information with regards to all clinical documents received and reviewed.
• Coordinate with Intake, Clinical Leadership, Scheduling, Revenue Cycle, Marketing & Management to process referrals.

Skills

Interpersonal skills

Communication

Education

Bachelors in Healthcare Administration

Tools

CRM software

Microsoft Office

Job description

Description

Horizon Hospice Care is looking for a Patient Support Specialist to provide services for our patients!

About us:

Horizon Hospice is devoted to helping our patients achieve and maintain the best possible quality of life. Our mission is to improve and restore our clients' lives through quality patient care, innovative specialty health care programs and state of the art technology. The Horizon Hospice team embodies compassion, heart, patience, empathy, and competence to meet our patient's needs.

Core values:

Commitment Advocacy Respect Excellence

Why Horizon Hospice Care?

Thriving Together:

As we grow, so does the opportunity for personal and professional advancement. Join a team that's not just about today but invested in building a future where your contributions make a lasting impact.

Community of Care:

Horizon Hospice Care is more than an agency; it's a community dedicated to nurturing your skills and passions. We've crafted an environment that encourages growth and celebrates the unique strengths each team member brings.

Heartfelt Connection:

In a world of growth and expansion, we've retained the warmth of a close-knit family. Your journey with Horizon Hospice Care is more than a career - it's a personal connection to a purpose-driven community.

Tasks/Duties & Job Responsibilities:

• Provide a team approach to building Horizon Hospice Care's reputation of quality service, dependability, and ownership of delivering great care to our patients, sources, and staff.
• Read and respond professionally to emails and phone calls in a timely and effective manner.
• Receive inbound phone calls and address such questions/needs in a professional, timely, and comprehensive manner.
• Responsible for conducting extensive clinical review for all incoming referrals prior to Start of Care or Resumption of Care.
• Document all pertinent information with regards to all clinical documents received and reviewed.
• Communicate with other Departments that contributes to the processing of a referral. Departments are as follows: Intake, Clinical Leadership, Scheduling, Revenue Cycle, Marketing & Management.
• Obtain delay/gap orders to ensure clinical compliance prior to assessment.
• Maintain the accuracy and timeliness of the referral process.
• Report to the Clinical Manager responsible for all Behavioral, Wound Care & Palliative programs for review and approval.
• Attend meetings (Monthly Administrative Meetings, Weekly Team Meetings, stand-up meetings, etc.) as requested by the Clinical Manager and prepare data for such meetings as required.
• Prepare daily, weekly, and other reports as necessary and as requested by leadership.
• Support other departments by answering questions and providing expertise to these duties listed.
• Other tasks and special projects that may be assigned from time to time.
• Assists Clinical Manager or DPCS/Administrator on research projects as may be assigned.
• Provide feedback and recommendations to the Clinical Manager to improve effectiveness and efficiency of processes and delivery of care & customer service.
• May assist in the training and on-boarding of new and/or transferring employees.
• Promote agency reputation and staff morale by serving both internal and external relationships with professionalism and excellent customer focus/service
• Collaborate with other teams of the agency to promote efficiency and effectiveness of overall agency operations.
• Uphold Horizon Hospice Care Vision and Mission and Core Values of commitment, advocacy, respect, and excellence.
• Complies with agency Policies and Procedures as well as Employee Handbook detailing Human Resources policies.
• Completes emergency preparedness training as identified as appropriate for this employee level.
• Participates in exercises and drills for emergency preparedness, as required.
• Other duties and tasks as assigned by the Horizon Hospice Care Emergency Command Center communication tree in the event of a local, regional or national emergency and/or disaster.

Benefits:

• Family Oriented Company
• Dedicated intake and scheduling team that support you and your patients
• Supportive work environment with opportunity to learn and develop
• Mileage reimbursement
• Competitive benefits package
• 401K plan + 15% matching
• Company phone provided
• PTO
• Opportunity to provide individualized care to patients
• Continuing education opportunities

Requirements

• Bachelor's degree in healthcare administration, marketing, business, or related field preferred.
• Minimum of 1 year of experience in healthcare sales, marketing, or community relations, preferably in hospice or healthcare services.
• Strong interpersonal and communication skills, with the ability to establish and maintain relationships with diverse stakeholders.
• Knowledge of hospice regulations, Medicare/Medicaid guidelines, and healthcare industry trends is desirable.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficiency in Microsoft Office suite and customer relationship management (CRM) software is preferred.
• Valid driver's license and reliable transportation required.