Support Staff 1- Hub of Hope

Project HOME; Philadelphia (Philadelphia County); Sur place; USD 21 000 - 29 000; Plein temps

Résumé du poste

Project HOME is seeking a dedicated Support Staff member for the Outreach Coordination Center in Philadelphia. You will welcome individuals experiencing homelessness, connect them with housing, recovery, and stability resources, and guide them toward pathways to housing and independence.

The role emphasizes safety, compassionate support, collaboration with outreach teams, and documenting interactions, with a 6:30 AM to 1:30 PM schedule and a wage of $18.15 per hour.

Qualifications

• GED or high school diploma required.
• ServSafe certificate at time of hire or willingness to attend class within 90 days.
• Experience in behavioral health and/or homelessness.
• Valid Driver's license.
• Basic computer/technology literacy.
• Knowledge of crisis intervention and de-escalation.
• Good communication and interpersonal skills.

Responsabilités

• Welcome individuals to the Hub of Hope and connect them to housing, recovery and stability resources.
• Maintain site health and safety, log visitors, and document deliveries.
• Conduct rounds, address emergencies, and de-escalate as needed.

Connaissances

Crisis intervention

De-escalation

Communication skills

Interpersonal skills

Basic computer literacy

Formation

GED or high school diploma

Outils

ServSafe certificate

Description du poste

At Project HOME, our mission is to empower individuals and families to break the cycle of homelessness and poverty through housing, healthcare, education, and workforce development. As a Support Staffmember with the Outreach Coordination Center, you will play a vital role in welcoming individuals experiencing homelessness to the Hub of Hope, connecting them to critical resources, and helping them navigate pathways toward housing, recovery, and stability. By building trust, providing compassionate support, directing guests to services, and collaborating with outreach teams throughout the Concourse, you will help create a welcoming environment that fosters hope, dignity, and lasting change.

Location:

Hub of Hope, 1431 S. John F. Kennedy Blvd. Philadelphia, PA. 19102

Schedule:

Monday - Friday | 6:30 AM - 1:30 PM

Compensation:

$18.15 per hour

What You Will Do:

Maintain Site Health & Safety

• Allow access to staff, residents, guests, and identified delivery people only. Assure all guests sign the visitor's log. Log-in deliveries.
• Conduct and document rounds of the building, including checking the safety and security of residents and the building.
• Address urgent and crisis situations. Use de-escalation strategies. Follow procedures regarding emergency services, on-call, and property emergencies (flood, fire).
• Ability to manage residents alone at the site with on-call assistance available as needed.

Communication and Documentation

• Answer incoming calls, take accurate messages, and transfer calls as necessary
• Participate in Shift Change with person taking over your shift to share information, communicating with staff on-call per site procedures. Write a brief summary of your shift in the staff logbook, Teams, and/or add a progress note in ETO as appropriate.

Resident Engagement

• Establish and maintain healthy relationships with residents, be courteous and respectful of all residents, guests, and community members. ? Respectfully engage residents in a way that recognizes every person's recovery process is unique.
• Facilitate recovery and community building groups and activities as appropriate.

Additional Duties

• Attend meetings and training, including supervision, staff meetings, community meetings, team meetings.
• Assist with general administrative duties, such as faxing, copying, mailing, creating flyers etc.

Kitchen Support Duties (for sites with meal service)

• Prepare and serve meals/snacks as designated times as required. Maintain cleanliness of kitchen and oversee kitchen clean up (wash dishes, empty trash, etc).

Medication Monitoring Duties (for sites with med rooms)

• Assist residents to comply with taking their prescribed medications per medication monitoring policy and site protocols

What You Will Bring:

• GED or high school diploma required.
• For sites with meal service, ServSafe certificate at time of hire or willingness to attend class and pass test within the first 90 days.
• Experience working in behavioral health and/or homelessness.
• Valid Driver's license
• Basic computer/technology literacy
• Knowledge of crisis intervention and de-escalation
• Good communication skills, both verbally and in writing, Excellent interpersonal skills to work collaboratively with all levels of staff and residents.

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our Supportive Housing team provides safe, affordable housing while promoting dignity, independence, and long-term success. We believe every person deserves a place to call home and the support needed to thrive.

PHYSICAL REQUIREMENTS:

WALKING/SITTING/STANDING.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.