Part-Time Support Staff - St. Columba

Project-Home; Philadelphia (Philadelphia County); On-site; USD 40,000 - 50,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability

Paid parental leave

Flexible Spending Accounts (FSA)

401(k) with employer matching

Generous Paid Time Off including sabb​

Employee wellness programs

Professional development

Job summary

Project HOME is seeking a compassionate Support Staff member to assist residents at the St. Columba site. This part-time role runs Saturday and Sunday, 8:00 AM to 4:00 PM, at $19.68 per hour.

You will help foster a safe, recovery-oriented environment while supporting residents with daily living and community activities. Responsibilities include access control, crisis response, documentation, and coordination with staff to promote wellness and respect.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of experience in behavioral health, homelessness services, residential programs, human services, or related field.
• ServSafe Certification required at time of hire or within 90 days of employment.
• Knowledge of crisis intervention and de-escalation techniques.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Monitor access to the building and ensure only authorized individuals enter the site.
• Welcome residents, staff, visitors, and approved delivery personnel; maintain logs.
• Conduct routine building rounds and document safety observations.
• Respond to emergencies and crises using de-escalation techniques and established protocols.
• Promote a safe, respectful, and supportive living environment.
• Work independently on-site with on-call support when needed.
• Answer calls, take messages, and route communications appropriately.
• Participate in shift-change briefings and communicate updates to staff.
• Complete timely and accurate documentation in staff logs and systems.
• Follow procedures for communicating with supervisors and on-call staff.
• Build positive relationships with residents and community members.
• Support residents' recovery journeys and participation in activities.
• Facilitate community-building groups and activities as appropriate.
• Serve as a positive role model and promote peer support.

Skills

Interpersonal communication

Crisis intervention

De-escalation techniques

Computer literacy

Organizational skills

Teamwork

Professional boundaries

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Teams

Electronic documentation systems

Job description

At Project HOME, every role contributes to our mission ofempowering individuals to achieve stability, wellness, and self-determination.As a Support Staff team member, you'll play an important role increating a safe, supportive, and recovery-oriented environment for residentsliving in our housing programs.

Working directly with residents, you'll help fostercommunity, support wellness and recovery goals, respond to crises, maintainsite operations, and assist individuals in navigating daily livingresponsibilities. This position is ideal for someone who is compassionate,dependable, and committed to serving individuals experiencing homelessness,behavioral health challenges, and other barriers to stability.

• Location:St. Columba
• Schedule:Part-Time | Saturday and Sunday | 8:00AM to 4:00PM
• Compensation:$19.68 per hour

What You'll Do

Maintain Health, Safety & Security

• Monitoraccess to the building and ensure only authorized individuals enter thesite.
• Welcomeresidents, staff, visitors, and approved delivery personnel whilemaintaining visitor and delivery logs.
• Conductroutine building rounds and document observations related to resident andfacility safety.
• Respondto emergencies, urgent situations, and crises using de-escalationtechniques and established protocols.
• Promotea safe, respectful, and supportive living environment.
• Workindependently on-site with access to on-call support when needed.

Communication & Documentation

• Answerincoming calls, take messages, and route communications appropriately.
• Participatein shift-change briefings and communicate important updates to staff.
• Completetimely and accurate documentation in staff logbooks, Microsoft Teams, andother designated systems.
• Followestablished procedures for communicating with supervisors and on-callstaff.

Resident Engagement & Recovery Support

• Buildpositive, respectful relationships with residents and community members.
• Supportresidents in ways that acknowledge and respect their individual recoveryjourney.
• Encourageparticipation in community activities, wellness initiatives, andrecovery-focused programming.
• Facilitatecommunity-building groups and activities as appropriate.
• Serveas a positive role model and promote a culture of peer support and mutualrespect.

Daily Living & Program Support

• Assistresidents with activities of daily living and general siteresponsibilities.
• Supportroom turnovers, laundry assistance, and preparation for maintenance orextermination services.
• Collectand document program-related fees when required.
• Participatein staff meetings, trainings, community meetings, supervision sessions,and other organizational activities.
• Prepareand serve meals and snacks according to program schedules and site needs.
• Maintainkitchen cleanliness and assist with meal service operations.
• Supportmedication monitoring activities in accordance with program policies andsite procedures.
• Encourageresidents to follow prescribed medication routines while maintainingestablished protocols.

What You'll Need

Education

• HighSchool Diploma or GED required.

Experience

• Minimumof one (1) year of experience working in behavioral health, homelessnessservices, residential programs, human services, or a related field.

Certifications

• ServSafeCertification required at time of hire or obtained within 90 days ofemployment.

Knowledge, Skills & Abilities

• Basiccomputer and technology proficiency.
• Knowledgeof crisis intervention and de-escalation techniques.
• Strongverbal, written, and interpersonal communication skills.
• Abilityto build positive relationships while maintaining professional boundaries.
• Strongorganizational skills and attention to detail.
• Abilityto work both independently and as part of a team.
• Commitmentto recovery-oriented and person-centered support services.

What You May Bring

While not required, the following qualifications may helpyou succeed in this role:

• Experienceworking in supportive housing, shelters, residential treatment programs,or behavioral health settings.
• Experiencesupporting individuals experiencing homelessness, mental healthchallenges, or substance use disorders.
• Experiencefacilitating groups, workshops, or community-building activities.
• Knowledgeof trauma-informed care and recovery-oriented practices.
• Experiencewith medication monitoring procedures.
• Familiaritywith Microsoft Teams and electronic documentation systems.

What We Offer

Project HOME is committed to supporting the well-being ofour employees through a comprehensive benefits package.

Eligible employees enjoy:

• Medical,dental, and vision insurance with low employee costs
• Company-paidlife and disability insurance
• Paidparental leave
• FlexibleSpending Accounts (FSA)
• 401(k)with employer matching
• GenerousPaid Time Off, including paid sabbatical leave
• Employeewellness programs
• Professionaldevelopment and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofitorganization dedicated to ending homelessness and poverty in Philadelphia.Through integrated housing, healthcare, education, employment, and supportiveservices, we empower individuals to break the cycle of homelessness and achievelasting stability.

We believe every person deserves dignity, opportunity, andthe support needed to thrive. Our employees are united by compassion, respect,and a commitment to creating stronger, healthier communities.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer.We are committed to creating an inclusive workplace where everyone is treatedwith dignity and respect. Employment decisions are made without regard to race,color, religion, sex, sexual orientation, gender identity or expression,national origin, age, disability, veteran status, genetic information, or anyother characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks,and drug screenings on all final candidates as a condition of employment.