Floating Support Staff- FT

Project-Home; Philadelphia (Philadelphia County); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

Life & disability insurance

Parental leave

401(k) with employer match

Paid time off

Flexible Spending Accounts

Job summary

Project HOME is seeking a Floating Support Staff member to rotate across housing sites in Philadelphia, delivering critical safety, engagement and administrative support. The role requires strong communication, adaptability and the ability to work independently with on-call backup.

The position is full-time with a rotating schedule and includes meal prep, documentation, and crisis response duties to support residents’ stability and recovery within multiple facilities.

Qualifications

• High school diploma or GED required.
• ServSafe certificate at time of hire or within 90 days.
• Experience in behavioral health and/or homelessness.

Responsibilities

• Maintain site health & safety, manage access, log visits and deliveries.
• Document shift briefings and log shift summaries in MS Teams and logs.
• Engage residents and community members with respectful, recovery-focused interactions.
• Attend meetings and trainings as needed, assist with daily living activities and kitchen duties.
• Monitor residents' medication adherence per policy.

Skills

Crisis intervention

Verbal & written communication

Interpersonal skills

Adaptability

Education

High school diploma or GED

ServSafe certification

Job description

At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Floating Support Staff, you will rotate between our housing locations throughout the week, responding to each site's unique needs. The Floating Support Staff provides essential support across multiple sites, ensuring a safe and stable environment for residents. This role requires adaptability, strong communication skills, and the ability to manage site activities independently while having on-call support as needed.

• Schedule: Full-Time | Sunday - Thursday | 4PM- 12AM & 12AM-8AM
• Compensation: $21.65/hr

What You Will Do:

Maintain Site Health & Safety

• Grant access to staff, residents, guests, and approved delivery personnel only, ensuring all guests sign the visitor log and logging deliveries.
• Conduct and document building rounds to check the safety and security of residents and the premises.
• Address urgent and crisis situations using de-escalation strategies and follow emergency procedures for incidents such as floods and fires.
• Manage resident interactions independently at the site while having on-call assistance available as needed.

Communication and Documentation

• Answer incoming calls, take accurate messages, and transfer calls as needed.
• Participate in shift briefing with outgoing and oncoming staff and document shift summary in staff logbook, Microsoft Teams, and other database systems, as necessary.
• Follow site procedures to communicate with on-call staff during shift transitions.

Resident Engagement

• Establish and maintain healthy, respectful relationships with residents, guests, and community members.
• Engage residents in a manner that acknowledges their unique recovery processes.
• Facilitate recovery and community-building groups and activities as appropriate.

Additional Duties

• Attend meetings and training, including supervision, staff meetings, community meetings, linkage meetings, and court appearances, if necessary.
• Assist residents with activities of daily living, laundry, extermination preparation, room turnovers, and receive and document food/program fees, when necessary.
• Prepare and serve meals/snacks at designated times as required. Maintain cleanliness of kitchen and oversee kitchen clean up (wash dishes, empty trash, etc).

Medication Monitoring Duties (site specific)

• Assist residents to comply with taking their prescribed medications per medication monitoring policy and site protocols.

What You Will Bring:

• High school diploma or GED required.
• ServSafe certificate at time of hire or must obtain within 90 days of hire.
• Experience working in behavioral health and/or homelessness.

Core Skills:

• Ability to travel to across multiple sites as deployed; access to reliable transportation.
• Basic computer/technology literacy
• Knowledge of crisis intervention and de-escalation
• Good communication skills, both verbally and in writing, excellent interpersonal skills to work collaboratively with all levels of staff and residents.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities
• Hybrid work flexibility

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our Supportive Housing team provides safe, affordable housing while promoting dignity, independence, and long-term success. We believe every person deserves a place to call home and the support needed to thrive.

Physical requirements:

• Ability to move through and access different environments/work that involves sitting/standing/walking

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.