Program Support Specialist

Project HOME; Philadelphia (Philadelphia County); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability

Paid parental leave

401(k) with employer matching

Generous Paid Time Off

Employee wellness programs

Professional development and career成长

Job summary

Project HOME is seeking a Program Support Specialist to provide mobile support across residential sites in Philadelphia, engaging with staff and residents to support daily programming and resident intake/discharge.

Ideal candidates have a High School Diploma/GED with 4 years of relevant experience, or an Associate/Bachelor's degree with related work, and are available for evening/weekend hours, with a valid driver's license.

Qualifications

• High School Diploma/GED with 4 years' relevant experience, or higher.
• Experience supporting individuals recovering from homelessness or behavioral health challenges.
• Flexible availability for evening and weekend hours; valid driver's license.

Responsibilities

• Provide initial support, orientation, and recovery planning for new residents.
• Coordinate resources, referrals, and advocacy for residents in recovery, health, and employment.
• Lead group activities, meetings, and skills-building; assist with housing applications and discharge planning.
• Maintain resident records and serve as site lead when managers are unavailable.

Skills

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Computer skills

Case management software ability

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Job description

At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Program Support Specialist, you will provide mobile support across Project HOME's residential sites, engaging with staff and residents to support daily programming, managing resident intake/discharge, and responding to on-site incidents as needed. This role requires flexibility, independent work, and authentic, compassionate engagement with individuals experiencing homelessness.

• Location: Various Sites | Philadelphia, PA
• Schedule: Full-time| Monday - Friday | Tuesday - Saturday | 2PM-10PM
• Pay Rate: $23.09 per hour

What You Will Do:

• Provide initial support, orientation, and individualized recovery planning for new residents, fostering trust and well-being as they transition from homelessness.
• Coordinate and facilitate resources, referrals, and advocacy for residents in areas like recovery, health, employment, benefits, and supportive services, including medical and psychiatric referrals.
• Lead group activities, house meetings, and skills-building sessions to promote community, self-efficacy, and adherence to lease and program obligations; assist residents with housing applications and discharge planning.
• Maintain timely resident records in electronic systems, attend required meetings and trainings, collaborate with internal teams, and act as site lead when the Program Manager/Assistant Program Manager is unavailable.

SITE SPECIFIC DUTIES AND RESPONSIBILITIES AS APPLICABLE

• Assist and support meal preparation with residents - at sites with kitchens or meal services.
• Medication monitoring and support the organization of the medication room - at sites with medication-monitoring duties.

What You Will Bring:

• High School Diploma/GED with 4 years' relevant experience, Associate's Degree with 2 years' experience, or Bachelor's Degree.
• Experience supporting individuals recovering from homelessness and/or behavioral health challenges.
• Flexible availability for evening and weekend hours
• Valid driver's license.

Core Skills:

• Good verbal and written communication, organizational and interpersonal skills
• Strong computer skills and ability to learn computerized case management system.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our Supportive Housing team provides safe, affordable housing while promoting dignity, independence, and long-term success. We believe every person deserves a place to call home and the support needed to thrive.

Physical requirements:

Mobile work that involves traveling to different Project HOME sites/sitting/standing

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.